Lead Change Management Specialist

Domino's•Ann Arbor, MI

About The Position

Leads end-to-end change strategy and activation planning for field-based initiatives. Ensures new projects, packaging changes, system/process enhancements and more are implemented with clarity, consistency, and minimal disruption to Centers, Franchisees, Stores and Field Teams. Provide direct support and coaching to all levels of managers as they help direct reports through enablement and future changes that impact the organization. Support project teams in integrating change management activities into current and new project plans. Execute and/or support change management initiatives applying sound organization development methods and advise on complex initiatives/realignments. Partners closely with Training, Operations, Continuous Improvement, Product, and Field Leadership to ensure seamless adoption across the system.

Requirements

Bachelor’s degree in business, Engineering, Operations, Supply Chain or related field
Minimum 5 years of change-management experience
Minimum 2 years of digital/technical change management experience
Experience with change management tools and methods including risk management, strategic planning, and change management
Strong interpersonal, organizational, presentation, communication and critical thinking skills
Demonstrates ability to build mutually productive relationships and interact with senior management and key partner groups
Ability to interpret business problems and develop solutions while understanding the broad impact of those solutions
Operate well under pressure and adapt quickly to change
Demonstrated ability to be solution-oriented
Balance multiple demands, address shifting priorities, and champion change
Successfully manage customer relationships when there are competing priorities

Responsibilities

Lead enterprise change strategy to enable smooth transition from current state to future state across initiatives, including new products, packaging, distribution, systems, and process changes.
Integrate and coordinate cross-functional project workstreams to ensure clear impact visibility across DPZ systems, field operations, and franchisees.
Establish and apply a structured change management framework for enterprise-wide initiatives, including defined stage gates, readiness criteria, and adoption standards.
Conduct impact and readiness assessments to identify operational, financial, and system implications across field teams and franchisees.
Define adoption and success metrics; monitor implementation progress and maturity to ensure outcomes align to business case objectives.
Define communication strategy, key messaging, stakeholder timing, and escalation pathways; partner with Training and Communications teams for execution.
Develop structured change artifacts (activation plans, sponsor alignment plans, resistance mitigation strategies, and training alignment briefs) to ensure cohesive execution.
Partner with Training to ensure learning solutions align to the defined change strategy and adoption risks.
Lead post-implementation reviews and lifecycle reflections to drive continuous improvement.
Provide executive visibility into change readiness, risks, and adoption performance.