Lead Computer Technician-Full-Time-The GRID GOC

Goodwill Industries of the Southern Piedmont•Charlotte, NC

6d•$20

About The Position

Assists Store Manager and Assistant Store Manager in the operation and management, leadership, and operations of a retail center by performing the following duties personally or through subordinate employees.

Requirements

High school diploma or general education degree (GED) and one year of Goodwill retail experience or 2 years retail experience; or equivalent combination of education and experience.
Valid Driver's License (Class C), car insurance and reliable automobile.

Nice To Haves

Previous computer hardware knowledge and game knowledge strongly preferred.

Responsibilities

Supervises store personnel and store activities in the absence of/and at the direction of the Store Manager and the Assistant Manager
Opens and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the Store Manager and in accordance with established guidelines.
Issues refunds and resolves customer complaints.
Answers questions from customers and assists customers with computer shopping needs.
Ensures that customers receive prompt, courteous service.
Answers questions about computer systems and accessories.
Ensures that shelves are properly stocked with computers and computer accessories.
Researches market value of computer equipment, prices computer hardware and software.
Serves as a back-up cashier by processing customer transactions by ringing the sale on a cash register, collecting the payment, making change, bagging the merchandise, and thanking the customer. Trains cashiers on processing customer transactions.
Reports known or suspected security and/or theft problems to the Manager, Assistant Manager or other member of management.
Supervises store team members and store activities in the absence of/and at the direction of the Store Manager and Assistant Manager.
Carries out supervisory responsibilities in accordance with the Agency's policies and procedures.
Responsibilities include training team members; planning, assigning and directing work; addressing complaints and reporting circumstances to Store Manager or Assistant Store Manager.
Provides back-up support to the Computer Technicians as needed.
Performs other job-related tasks as assigned by the Store Manager and/or Assistant Store Manager.