Lead Concierge

Brickmont of West Cobb • Marietta, GA

10d

About The Position

Claiborne Senior Living is seeking a dependable and detail-oriented Lead Concierge to serve as the primary front desk leader while supporting key administrative functions within the community. This role combines hospitality, organization, and operational coordination to ensure a seamless experience for residents, families, team members, and new hires. If you take ownership of processes, act with integrity, remain focused on details, and believe our culture matters, this leadership opportunity may be the perfect fit. Why You’ll Love This Role Serve as the central point of connection for residents, families, and team members Play a key role in onboarding, communication, and community organization Partner closely with leadership and support departments Be part of a culture that values professionalism, accountability, and teamwork

Requirements

• High school diploma or equivalent
• 2+ years of customer service or administrative experience (senior living, healthcare, or hospitality preferred)
• Strong organizational skills and attention to detail
• Professional communication skills and a confident presence
• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus)
• Ability to multitask and manage competing priorities
• Positive, solution-oriented mindset

Nice To Haves

• senior living, healthcare, or hospitality preferred
• EHR/timekeeping systems a plus

Responsibilities

• Lead front desk operations and set the standard for hospitality and professionalism
• Provide exceptional customer service to residents, guests, and staff
• Support administrative and documentation processes to ensure accuracy and timeliness
• Assist with onboarding coordination and serve as a liaison between departments
• Maintain organized systems for records, billing support, and community communication
• Support leadership with operational and clerical responsibilities
• Ensure a welcoming, efficient, and responsive front desk environment

Benefits

• Double time pay on major holidays
• Free employee meals
• Up to $1,000 employee referral bonus (no limit)
• Full-time benefits include medical, dental, vision, PTO, life insurance, disability, and EAP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED