LEAD COORD - VIP SERVICES

Hard Rock Hotel and Casino Atlantic City • Atlantic City, NJ

9d

About The Position

Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and in addition assist in VIP Check In.

Requirements

• High School Diploma or equivalent and three (3) years experience in the hospitality industry or an equivalent combination of education and experience.
• Must have knowledge of MS Office to include Word and Excel.

Nice To Haves

• Knowledge of LMS or similar software is preferred.
• Must be efficient in CMP preferred.

Responsibilities

• Daily work assignments of VIP Services staff
• Reviews and coordinates updates for VIP Arrival/Departures throughout the property – Play evaluation
• Provides exceptional guest service that differentiates us from the competition.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Adhere to the highest levels of guest service and ensure staff does same.
• Respond to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.
• Develop department members’ knowledge and skills through education and training
• Running and maintaining multiple report (Occupancy avail/comp criteria,Suites, Limo, Entertainment Pacing, Non-Zero)
• Assist with the Collections Department
• Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution
• Special Events
• Kronos, Salesforce, 7 rooms (restaurants & beach rentals)
• Call center host request and distributing high end offers booked to Player Development
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED