LEAD CUSTOMER SERVICE ASSOCIATE - MIDTOWN
About The Position
Are you ready to coach an inclusive retail team in a fast-paced environment that’s always changing? Teach and model customer service skills for your team, while supporting store operations. Job Summary Are you ready to be a leader and invest in your future? Support an inclusive retail team in a fast-paced environment that keeps you engaged with work that’s always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges. Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development.
Requirements
- 18 years of age or older.
- Eligible to work in the United States (must provide required documentation).
- Able to speak, read, and write in English.
- Pass a criminal background check (some records are acceptable).
- Pass a drug screening for all federally controlled substances, including cannabis (THC).
- Skills in math to accurately count cash.
- Minimum six months related experience.
- CPR/First Aid/AED certification or ability to become certified.
Nice To Haves
- Experience at Goodwill, including tenure, training, and development, may be weighted or preferred.
- Six months of related experience in retail, production, or customer service, including leadership or trainer experience preferred.
- Employees wishing to be promoted to lead positions should be trained and well versed in all areas of the lead position.
Responsibilities
- Coach and lead employees, including providing training for employees, program participants, and volunteers.
- Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and support store operations.
- Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, register duties, cleaning, and opening and closing tasks.
- Support management with operations and inventory management, count registers and deposits, and process paperwork.
Benefits
- comprehensive benefits package includes medical plus vision and dental insurance
- a retirement plan with a generous employer match
- performance-based opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
