Lead Data Analyst (Customer Insights)

Assured • Palo Alto, CA

1d

About The Position

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.
At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.
The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.
We’re looking for a Lead Data Analyst who thrives on connecting the dots between customers, data, and decisions. You’ll sit at the intersection of insight and action, helping transform questions into strategies that move our business forward.
If you love asking “why?”, collaborating across teams, and using data to tell powerful stories, this role is for you.

Requirements

• 5+ years in Data Analytics. Business Analysis, Product Analytics, or other data-driven roles.
• Proven experience gathering and documenting business/reporting requirements across diverse teams.
• Fluency in reporting frameworks, dashboards, and data visualization writing in SQL.
• Comfort with ambiguity: You adapt quickly in evolving technical environments.
• Strategic & hands-on: Confident moving from high-level discussions to deep analysis.
• Exceptional communication: Clear, concise, and confident with executives and stakeholders.
• Collaborative mindset: You’re a translator who listens, probes, and connects the dots.
• Curiosity: You care about the why, not just the what.

Responsibilities

• Bridge business and data: Connect customers, Product, Sales, and Client Engagement, translating business needs into clear, measurable analytics.
• Own the flow of insight: Lead requirements gathering, reporting alignment, and data storytelling to ensure analytics drive strategy.
• Spot trends and tell the story: Surface patterns, gaps, and “what changed?” moments in customer data—and drive investigations to resolution.
• Be the analytics voice in the room: Represent Product Analytics in key client and partner calls, turning feedback into actionable insights.
• Deliver clarity through data: Collaborate with analysts to build dashboards and metrics that answer priority business questions.
• Lead proactive discovery: Explore customer behavior, pilots, and trends to inform product and go-to-market strategies.
• Champion customer-facing insights: Support initiatives like engagement portals and reporting, translating data into clear, compelling stories.
• Elevate the craft: Partner with the Product Analytics team to ensure consistent, high-quality, and impactful outputs.

Benefits

• Competitive Compensation: Enjoy a competitive salary and equity package!
• Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.
• Dental Insurance: We protect those pearly whites
• Vision Insurance: Everyone can see clearly now at Assured
• Life Insurance: It's on the house! Provided at no cost to you
• Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!
• Family Leave: Maternity and paternity leave options
• Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute
• Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed