Lead Digital Product Manager – Pega Case Management - AI Center of Excellence

Wells Fargo & Company•Charlotte, NC

1d•Hybrid

About The Position

Wells Fargo is seeking a strategic, solution‑oriented product leader to serve as the Lead Digital Product Manager for Pega Case Management within the Chief Operating Office AI Center of Excellence. In this role, you will modernize cross‑COO workflows and scale reusable case management and automation capabilities to improve operational speed, consistency, and effectiveness.

Requirements

5+ years of digital product management experience, or equivalent work experience, training, military experience, or education.

Nice To Haves

Deep Pega expertise (Lead System Architect or System Architect certification) with proven delivery of enterprise‑scale, horizontal case management and workflow automation.
Strategy/management consulting background (Big 4 or equivalent) leading implementations and end‑to‑end client engagements, coordinating stakeholders, plans, and delivery across teams.
Executive presence with a product mindset. Creates the vision, sets direction, influences senior leaders, and drives delivery to measurable result

Responsibilities

Redesign cross‑COO workflows and remove friction through automation and AI.
Partner with senior leaders to prioritize high‑value modernization opportunities and improve execution and experience.
Translate priorities into a multi‑year roadmap with clear sequencing and measurable outcomes.
Define what Pega Generative AI features to use to drive reliable, repeatable impact.
Co‑own the roadmap for shared workflow and AI products used across COO teams.
Prioritize what gets built next based on business value, urgency, and how broadly it can be reused.
Drive delivery across product, engineering, and operations, keeping work on track, quality high, and results measurable.
Serve as the day‑to‑day bridge between business teams, engineering, enterprise architecture, and key partners.
Turn complex inputs into clear recommendations and tradeoffs that executives and non‑technical stakeholders can act on.
Build shared ownership across teams from intake through rollout and adoption.