Lead Digital Product Manager

Wells Fargo & Company•Minneapolis, MN

2d•$119,000 - $206,000•Hybrid

About The Position

About this role: Wells Fargo is seeking a Lead Digital Product Manager for the Contact Center to help support our existing Contact Center Technology Applications and assist in the transformation to a new cloud-based platform. In this role, the Product Owner will be tasked to lead the vision of the product to realize the organization’s business outcomes. This role sits within the Consumer Operations group and will be reporting into the Digital Product Management Senior Manager. In this role, you will: Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact Act as key participant in large-scale planning Review and analyze complex digital strategy for product/functionality/experience area Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements Lead a broad team of digital professionals to meet deliverables and drive new initiatives Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals Potentially lead projects, teams or serve as a peer mentor

Requirements

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of experience in Product Management
2+ years of Agile experience
2+ years of Call Routing Platform experience

Nice To Haves

3+ years of financial industry experience
2+ years of experience delivering complex enterprise-wide information technology solutions
Experience with Contact Center Applications such as IVR, Routing and associated systems and platforms used to drive intelligent self-service
Previously working in Product organizations in the capacity of a Product Owner
Experience with writing user stories, Features and EPICs
Working on large and complex applications with multiple stakeholders
Experience working in a dynamic agile environment, supporting applications with multiple dependencies
Leading and conceptualizing a solution for a problem statement
Dealing with data and performing necessary analytics to conceptualize a project helping realize a business benefit
Experience working on Digital products in close integration with other channels (Voice Channel)

Responsibilities

Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
Act as key participant in large-scale planning
Review and analyze complex digital strategy for product/functionality/experience area
Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
Lead a broad team of digital professionals to meet deliverables and drive new initiatives
Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
Potentially lead projects, teams or serve as a peer mentor