About the position
Wells Fargo is seeking Lead Digital Product Managers to join the Wires and Me2me Product Management and Development team, part of the CSBB Payments Group. These roles reporting directly to the Head of Wires and Me2me Product Management will be responsible for being the an expert on the product, understanding the features and functionality, and helping to define the changes that will drive improvement for the products either Wires or Me2me (Inter-bank Transfers and Mobile Deposit). These leads will be accountable for the initiatives that are feeding the overall health and success of the product, helping to achieve annual OKRS (Objectives and Key Results), drive revenue growth, drive transaction digitization, and improving the customer experience. These leads will be successful by working by across broad sets of stakeholders to drive business priorities, developing consensus through influence and data backed story telling. Additional responsibilities include working with vendors, risk partners (e.g. Compliance, Operational) and ensuring the alignment of work to the broader CSBB and CSBB Payments strategies.
Responsibilities
- Support the owners of the Wires or Transfers and Mobile Deposit Products to sustain and improve the overall health of the product
- Manage engagement with key internal stakeholders across the organization including Technology, Digital, Operations Independent Risk Management, and Legal
- Analyze customer and external data to identify root cause/opportunity, develop solutions based on data, and measure results after implementation
- Partner closely with Deposits, Digital, and Fraud teams to balance customer experience, business growth, and fraud risk management objectives
- Ensure compliance with applicable internal policies and regulations
- Collaborate with and influence stakeholders at various level across the organization from junior individuals to senior leaders and their directs
- Define high level features and functionality to drive business outcomes
- Serve as a subject matter expert on product features and functionality
Requirements
- 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice-to-haves
- Background and experience with Wire Transfers, digital Account Funding, Transfers (e.g. ACH, Instant), Mobile Deposit
- Strong understanding of compliance requirements related to payment products (e.g. REG E, UDAAP)
- Expert in defining business requirements and epic/features in an agile development environment
- Financial services experience specifically in retail banking
- Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities
- Strong analytical skills with high attention to detail and accuracy
- Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization
- Experience working across large matrix of technology teams and platforms to deliver common customer experiences
- Exceptional organization, coordination, and time management skills
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
