Lead Director, Nursing Operations

CVS Health • Chicago, IL

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Role Description The Lead Director, Nursing Operations is an operational leader responsible for advancing clinical excellence, executing nursing workforce strategy, and driving strong patient outcomes across Oak Street Health. This role champions the organization's mission to provide innovative, high quality and safe care to patients by operationalizing strategy, leading teams, and driving results in alignment with organizational goals in value-based care. The Director partners with medical leaders, operations, and population health teams to optimize care coordination, unified patient communications, and drive KPIs in acute escalations, chronic condition management, and admission avoidance. Success in this role requires excellent leadership capabilities and judgment, a skillful ability to collaborate across the organization, solve complex problems, deliver results, and navigate ambiguity.

Requirements

• Current license to practice as a Registered Nurse
• Master’s degree in nursing, Healthcare Administration or related field required; doctorate preferred
• 5 or more years of healthcare experience working as an RN, preferably in a primary care office or other outpatient setting
• 3-5 years of demonstrated success in a nursing leadership role
• Strong ability to navigate change and ambiguity
• Excellent ability to partner cross-functionally to drive outcomes
• Excellent communication skills and customer service orientation
• US work authorization
• Someone who embodies being “Oaky”
• Proven experience and ability to build, lead and develop diverse teams, engage in multiple perspectives to work toward a common goal
• Proven ability to organize, prioritize and manage multiple complex projects while navigating & collaborating with different stakeholder groups
• A strategic thinker with strong analytical, problem solving, group facilitation, presentation skills
• Ability to exceed in a fast-paced environment while sifting through details quickly and staying focused on goals and deliverables
• Outstanding written and verbal communication and conflict resolution skills

Responsibilities

• Accountable for operationalizing strategy for nursing and clinical support cohorts to drive organizational performance in quality, population health programs, and patient experience.
• Lead multiple teams of different scopes to execute against the above strategic needs for the nursing cohorts, including telephonic triage and direct care delivery in center.
• Supports transformation of nursing practice to emphasize evidence-based, proactive and coordinated care delivery models
• Executes new clinical care delivery and workforce optimization initiatives
• Evolve our central and local nursing leadership structures to keep pace with workforce needs
• Define standards of high performance for clinical team roles within the Oak Street care model, measure our performance and partner with leaders to improve where needed.
• In partnership with medical and administrative leaders, structure the job accountabilities of our clinical team members to align with the Oak Street care model to provide the highest impact to patient outcomes, while maximizing team member contribution through “top-of-license” work.
• Drive nursing-sensitive performance indicators in chronic condition management, patient education, telephonic triage, and provider support.
• Accountable for nursing operations across for 24/7 telephonic nurse triage, in partnership with service operations leaders.
• Implement and monitor evidence-based practice standards, clinical protocols, and workflows to improve clinical efficiency and outcomes.
• In partnership with population health, drives initiatives to prevent hospitalizations, manage chronic conditions, and drive exceptional patient experience.
• Build and sustain efficient and effective staffing models to drive organizational performance.
• In partnership with talent acquisition, drive workforce development strategies to recruit and retain a premier nursing workforce.
• Develops and implements evidence-based nursing practice guidelines and protocols, including documentation integrity
• Implement best practices in nursing documentation within the Electronic Health Record (EHR)
• Other duties as assigned.

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director