Lead Electronic Payment Operations Specialist

Tradition Capital Bank•Edina, MN

2d•$65,000 - $103,000

About The Position

The Lead Electronic Payment Operations Specialist is responsible for overseeing the day-to-day work of the electronic payments (wires and ACH) team. This individual ensures the team delivers high-touch service to internal and external clients, supports the team in providing a wide range of administrative and clerical tasks, oversees the electronic movement of money, and demonstrates our Core Values.

Requirements

A role model for our core values: Do the Right Thing, Get Stuff Done (G.S.D.), One Team, and Give Generously
Demonstrated commitment to timely, defect free and caring client service
Knowledgeable of bank policies, procedures, and regulations
Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.
Responsibly manages increased risk /limit thresholds
Professional and client focused
Stay abreast to current trends in electronic banking (including online and mobile platforms)
Able to perform at a high level in a fast-paced environment
Flexible to change in a growing organization
Aptitude for problem solving
Demonstrate a collaborative work style and respect for others
Ability to read and interpret documentation such as operating and procedure manuals
Proficient at Microsoft Excel, Word, Outlook and PowerPoint; strong technical ability
Excellent verbal and written communication skills
An independent, quick learner
Demonstrate a high level of organization and attention to detail
Able to prioritize and manage multiple projects/tasks
Demonstrate a collaborative work style and respect for others
Demonstrate self-motivation and present a resourceful work ethic
A Bachelor’s Degree from College or University and a minimum of 3-5 years of experience in banking in and a strong understanding of ACH and electronic payments processing; or equivalent combination of education and experience.

Nice To Haves

Accredited ACH Professional (AAP) and/or Accredited Payments Risk Professional (APRP) Certification.
Working knowledge of National Automated Clearing House Association (NACHA) rules and how best to apply.
Experience with Alkami online banking software.

Responsibilities

Account Monitoring & Maintenance: Maintains data integrity through practiced supervision of system/payment processing activities. Adheres to applicable Federal, State, and local regulatory requirements in accordance with audit and compliance guidelines. Identifies, reports, and communicates changes to the department’s policies, procedures, and practices.
Client Support: Actively engages in shared phone and email accounts to provide exceptional service to the Bank’s clients. Responsible for ensuring the Electronic Payments Specialist team efficiently processes checks, wire transfers, and ACH transactions with accuracy. Contributes to all-department awareness of payment processing products.
Risk Mitigation and Ongoing Review: Consistently reviews and supports the resolution of disputes/inquiries related to existing payments, incoming/outgoing wires, and ACH files. Protects bank and clients from financial loss with unwavering attention to detail.
Process and Document Management: Composes and maintains accurate documentation for user guides, procedures, and workflows pertaining to both internal and external clients. Trains team on new systems and processes and maintains availability for ongoing support.
Training & Development: Supervises the work of Electronic Payment Specialists (EPS) team. Partners with Operations management to develop approach for training and development of the team. Responsible for delivering training that promotes growth and ensures high-quality work performed with consistency, accuracy, and adherence to procedures. Serves as knowledgeable resource and subject matter expert for the team.
Collaboration: Partners within and across teams to support client experience. Works across teams to gather feedback and respond constructively to opportunities to enhance products, services, and client experience. Maintains strong communication with the Operations team and teams across the Bank. Supports other Operations leaders as needed on varying initiatives.

Benefits

Healthcare (medical with HSA, dental, and voluntary vision)
Short-term and long-term disability
Basic and voluntary life & AD&D insurance
EAP – Employee Assistance Program
Flexible spending accounts
401(k) with employer match; ability to purchase Bank stock through 401k
Paid time off & paid holidays
Family Care Reimbursement (up to $500 annually for 2025)
Wellness Time (up to 2 hours/week)
Keystone employee directed giving opportunities (annual Insight Trip opportunities, up to $500 for grants and double match dollars)