Lead Engineer for Contact Center Solutions - REMOTE

Jobgether

2d • $131,200 - $262,400 • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Contact Center Solutions Engineer - REMOTE. In this role, you will serve as a trusted technical advisor to enterprise clients, guiding them through AI-driven transformations in their contact center operations. You will architect integrated solutions, design migration strategies to the cloud, and implement AI automation, ensuring that these enterprises achieve measurable business outcomes. Your expertise will not only support our partner's growth but also influence the future of customer engagement technologies on a global scale.

Requirements

• Demonstrate +5 years in Solutions Engineering, Presales, or Technical Consulting roles.
• Apply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications.
• Understand contact center ecosystems including CRM integrations (Salesforce, Zendesk), REST APIs, and system integrations.
• Discuss business outcomes, return on investment (ROI), total cost of ownership (TCO), and transformation strategy with executive stakeholders.
• Navigate Workforce Management (WFM), Quality Management (QM), and analytics platforms.

Responsibilities

• Leading discovery sessions, executive workshops, and technical demonstrations that translate business objectives into scalable customer experience architectures.
• Designing multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services.
• Guiding customers through complex migrations from on-premise to cloud while executing proofs of concept and architecture validations.
• Engaging with C-level executives and technical stakeholders to articulate business value, ROI, and transformation outcomes.
• Collaborating with product teams to drive customer feedback into roadmap priorities and enable partner ecosystems through technical training.

Benefits

• Competitive salary range between $131,200 and $262,400.
• Dynamic work environment with a hybrid approach that supports both remote and in-office collaboration.
• Comprehensive benefits program aimed at supporting physical, mental, emotional, and financial health.
• Opportunities for professional development and growth in a collaborative culture.
• Flexible work hours to accommodate work-life balance and personal commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed