Lead Engineer

Ticketmaster•Chicago, TX

10d•$140,000 - $175,000•Remote

About The Position

JOB TITLE: Lead Software Engineer, Kubernetes Location: Remote, US Division: TechOps Line Manager: Manager, Kubernetes Contract Terms: Permanent THE TEAM The Kubernetes Team is part of the larger Ticketmaster Techops Division, and Infrastructure segment. Our team spans North America and Europe, running Kubernetes and Container systems across NA, EMEA and APAC regions, supporting 30K+ unique deployments. We have coverage in 5 timezones, and this role is aimed at an engineer who loves to automate, and improve processes that help global entry and onsales succeed. THE JOB Our team owns both the core deployment of Kubernetes, as well as ~60 supporting apps, and is undergoing a migration to EKS Hybrid Clusters, to span AWS and OnPrem Datacenters. You’ll join an oncall team of Principal and Senior engineers in ensuring secure, reliable and scalable systems are always online. WHAT YOU WILL BE DOING Tactical Work (55%) Design and implement backend systems that abstract infrastructure concerns and enable self-service capabilities, focused on integration inside of Kubernetes Develop and support internal tools, APIs, and automation frameworks used by infrastructure and application teams Implement enhancements to CI/CD pipelines using GitLab, focusing on security, repeatability, and observability Write clean, testable, and well-documented code that serves as an example for the team Solutions Architecture (30%) Contribute to backend architectures and patterns that scale across infrastructure domains Create design documents, system diagrams, and proof-of-concepts for your projects Leverage Kubernetes and infrastructure-as-code tools to deliver reusable software components and automation services Collaborate with Principal Engineers on architectural decisions and implementation approaches Understanding of Linux and Networking around TCP/IP around the scale of our network Strategic Work (15%) Partner with team leads to deliver on platform modernization initiatives Share knowledge and best practices with team members Provide technical guidance to junior engineers and participate in code reviews You will also: Build backend systems primarily in Go, Rust, or Python, focusing on maintainable, testable, and observable code Develop CLI tools, APIs, and services that improve the developer experience Use Terraform to integrate with existing infrastructure components Apply software engineering best practices to infrastructure automation, including testing and observability Work in an Agile environment (SAFe) with scoped work in Jira, delivering on sprint commitments Implement security controls and compliance requirements through automation Support critical issues as part of the team rotation, with focus on building systems that minimize operational burden Ability to troubleshoot real time and historical issues, with an eye towards long term solutions

Requirements

Strong experience as a backend or platform software engineer, with exposure to developer tooling or infrastructure automation
Previous experience as a Kubernetes Admin, or Power User deploying distributed applications to clusters
Solid programming proficiency in at least one of: Go, Rust, or Python, with willingness to learn others
Experience building internal APIs, automation tools, or platform services
Working knowledge of GitLab CI/CD, and infrastructure-as-code tools like Terraform, Pulumi, or Ansible
Understanding of observability and monitoring principles (e.g., Prometheus, Grafana)
Good grasp of infrastructure concepts with a software engineering approach—this is not an operations or SRE role
Experience working in Agile environments and comfortable with remote collaboration
Detail-oriented problem solver with strong analytical and debugging skills
Self-motivated and comfortable working independently while knowing when to seek guidance
Passionate about software craftsmanship, clean code, and continuous learning
Clear technical communicator who can explain complex concepts to both technical and non-technical stakeholders
Focused on practical solutions that balance ideal design with delivery timelines
Committed to code quality, testing, and building reliable systems
Eager to learn and grow, with openness to feedback and coaching from senior team members
Strong technical curiosity and willingness to dive deep into problems

Nice To Haves

Certified Kubernetes Application Developer (CKAD) or Certified Kubernetes Administrator (CKA)

Responsibilities

Design and implement backend systems that abstract infrastructure concerns and enable self-service capabilities, focused on integration inside of Kubernetes
Develop and support internal tools, APIs, and automation frameworks used by infrastructure and application teams
Implement enhancements to CI/CD pipelines using GitLab, focusing on security, repeatability, and observability
Write clean, testable, and well-documented code that serves as an example for the team
Contribute to backend architectures and patterns that scale across infrastructure domains
Create design documents, system diagrams, and proof-of-concepts for your projects
Leverage Kubernetes and infrastructure-as-code tools to deliver reusable software components and automation services
Collaborate with Principal Engineers on architectural decisions and implementation approaches
Partner with team leads to deliver on platform modernization initiatives
Share knowledge and best practices with team members
Provide technical guidance to junior engineers and participate in code reviews
Build backend systems primarily in Go, Rust, or Python, focusing on maintainable, testable, and observable code
Develop CLI tools, APIs, and services that improve the developer experience
Use Terraform to integrate with existing infrastructure components
Apply software engineering best practices to infrastructure automation, including testing and observability
Work in an Agile environment (SAFe) with scoped work in Jira, delivering on sprint commitments
Implement security controls and compliance requirements through automation
Support critical issues as part of the team rotation, with focus on building systems that minimize operational burden
Ability to troubleshoot real time and historical issues, with an eye towards long term solutions

Benefits

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match

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