Lead Event Ticketing Representative - Park MGM
About The Position
Step into the spotlight as a Lead Event Ticketing Representative at Park MGM, where world-class entertainment meets exceptional guest service. From sold-out concerts to special one-night-only events, you’ll be at the heart of the action, ensuring a seamless and memorable experience for every guest who walks through our doors! In this role, you’ll be the front-line expert in ticketing operations, supporting your team, resolving issues with ease, and helping keep the show running smoothly. Dolby Live is one of the most intimate and immersive venues on the Strip, and you’ll be part of the team that brings the energy to life night after night. If you’re passionate about live entertainment, thrive in fast-paced environments, and have a knack for leadership and service – this is your ticket to something extraordinary.
Requirements
- Must be 18 years of age or older
- One (1) year of previous Ticketing, Cash Handling, or related experience
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Must be able to work various shifts, including weekends and all holidays
Responsibilities
- Assist Ticket Office Supervisors with event-day operations, to include testing ticket scanners, verifying venue seating setup, sending reports, and coordinating Artist Will-Call tickets
- Manage department email correspondence, resolve guest inquiries following service standards, monitor voicemail and phone systems, and update phone scripts as needed
- Ensure Event Ticketing Representatives are trained and have the tools and knowledge to sell and process ticket orders while providing prompt and polite guest service
- Help Event Ticketing Representatives and guests with changes or cancellations to ticket orders, troubleshoot problems with secondary resale platforms, assist with customer service, and guest service recovery
Benefits
- Free meals in our employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
