Lead, Field Network

Rise Broadband•Sherman, TX

14h

About The Position

The Field Network Lead provides leadership and mentoring, along with skill expertise, to other Technicians. Responsibilities include performing installations, maintenance, quality assurance and coordinating every day activities for other Technicians. Typically handles highly complex escalated problems. Activities are generally conducted with a high degree of independence. This position may regularly climb ladders/and or towers (up to 500ft) and work may on rooftops while performing installations.

Requirements

HS Diploma or GED equivalent preferred; post-high school education a plus
Minimum 18 years of age
Valid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle Policy
At least three years’ experience in fixed-wireless or job-related area, such as structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable).
Demonstrated ability leading teams or projects
Demonstrated ability in SME role (training/mentoring)
Comtrain certification is mandatory
Advanced knowledge of networking and electronics theory, and electrical codes and standards relative to communications
Advanced knowledge of RF wireless technologies, IP networking, and wireless planning
Excellent customer service, time management, and decision-making skills
Working knowledge of PC and MS Office products
Self-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions
Ability to interact and communicate appropriate information to customers and team members in a professional manner
Ability to effectively maintain professional appearance and demeanor in a variety of work environments
Ability to work required shifts and overtime (as necessary)
Ability to travel and provide service in assigned geography
Working knowledge of networking and electronics; electrical codes and standards relative to residential or commercial communications cabling
Working knowledge of RF wireless technologies, IP networking, and wireless planning
Ability to prioritize work flow, multitask, meet deadlines, and remain flexible

Nice To Haves

Rigging certification preferred
Certified Climber/Rescuer preferred
Bilingual language skills in Spanish preferred

Responsibilities

Provides instruction, on-the-job training, guidance and support to Technicians in accordance with procedures, practices and/or processes to complete maintenance and repairs while maintaining quality and quantity of production in accordance with Rise Broadband standards.
Under direction of the Manager, assigns and coordinates work assignments and schedules for Technicians.
Perform highly complex work assignments.
Maintains quality of Technician production, noting errors in work or departure from established procedures, correcting it and/or advising supervisors.
Provides input and feedback to the Manager regarding performance of Technicians and may assist in writing annual performance reviews.
Responds to customer complaints and questions until resolved.
May interview prospective job candidates and participate in the selection process.
May act on Manager’s behalf and convey direction to Technicians.
May verify timecards and hours worked by Technicians.
Ensures that Company vehicles are presentable and organized.
May participate in on-call schedule rotation as needed.
Works outside or inside customer’s home or business to complete installations and repairs.
Regularly climbs ladders and works on rooftops while performing installations and repairs.
Drives a company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed. May require weekend and/or evening work and some travel is required.
Follows all Company standard procedures, policies and safety practices in the course of performing work activities.
Performs other duties as assigned.