Lead Field Service Technician

Integrated Power Services•Oklahoma City, OK

About The Position

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us! Responsibilities and Expectations: We are looking for a talented Lead Field Service Technician who can hit the ground running. As a Lead Field Service Technician for IPS, you will possess strong repair skills and provide unmatched service to our customers. You will perform vibration analysis, thermographic imaging, and various electrical tests as you diagnose and repair units. This is a hands-on position requiring the aptitude and attitude to do whatever it takes to safely get the customers back online. IPS Field Service Technicians demonstrate strong repair skills and commitment to providing an Unmatched Customer Experience.

Requirements

2+ years of AC/DC motor experience
Strong attention to detail and ability to follow directions with precise execution
Ability to work in a fast-paced environment, follow standardized work procedures, and apply strong analytical problem-solving dynamics in a continuous improvement environment
Ability to collaborate with team members
Strong customer focus with professional communication
Available and willing to work flexible hours, overtime, and weekends as required, willingness to be on call
Ability to perform math functions, including addition, subtraction, multiplication, and division, including understanding fractions and percentages
Strong verbal and written communication skills
Basic computer skills
Must have a valid Driver’s License and an acceptable driving record
Ability to travel locally and overnight

Nice To Haves

PdMA testing experience preferred
Level I Vibration Analysis preferred

Responsibilities

Responsible for overseeing field service technicians in the field.
Represent the company in a knowledgeable and professional manner
Assist with developing proposals, performing job walks and defining work scope to meet customer needs and requirements on reliability, preventative maintenance, motor change-outs, and testing of customer equipment.
Performs on-the-job training of subordinate workers in advanced electrical skills and maintenance practices
Assume responsibility as assigned and act on own authority accordingly.
Complete field service safety checklist on every job to identify and mitigate job hazards.
Perform electrical tests using various portable electronic equipment including but not limited to: Megger®, PdMA MCE, Multimeter and DLRO.
Install/Remove AC and DC electric motors, laser align equipment, read precision measuring tools such as micrometers, replace sleeve and anti-friction bearings, set seals, air gaps, torque critical components to proper torque specs.
Strong problem-solving skills. Think outside the box to get the customer back online quickly and safely.
Work alone and in teams to get work done in tough environments.
Interpret and ensure compliance with operating policies and procedures
Clean electro-mechanical equipment is needed, using various methods, including but not limited to bead blasting, ice blasting, and solvent cleaning
Maintain close relationships with customers as well as the sales, marketing, field service, and service center technical teams
Prepare technical reports to provide information onthe conditions of equipment service and recommend actions to be taken