Lead Field Support Technician

General Dynamics Information Technology • Rome, NY

2d • Onsite

About The Position

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. GDIT is looking for Lead Field Support Technician in the Eastern Air Defense Sector (EADS) at Rome, NY, who holds active DOW Secret Clearance. The Tier 1 maintenance of the on-site ADCS systems and subsystems, performing preventive and corrective maintenance and monitoring the on-site and remote locations. Lead Support Technician maintenance includes (but is not limited to): Terminate ADCS circuits activated at the node point-of-presence (POP). Report failures to the on-site government contract representative no later than the start of the next duty day Coordinate system downtime requirements with CAOC/ADS “Comm Focal Point (CFP)” Monitoring the on-site and remote locations Perform additions, changes, and relocations of ADCS equipment Performs a range of technical tasks and provides site support. Modifies, moves, and installs a range of new equipment. Troubleshoots a range of hardware and software problems and interconnectivity issues. Principle Duties and Responsibilities: Operations and maintenance of communications/computer systems and networks. Installs communications/computer systems in accordance with the respective installation spec. Troubleshooting and support of communications systems/networks. Assist EADS site technical team with technical assistance when needed/requested. Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred. End-user support and training on communications systems/networks. Administer network/cyber security policies and procedures. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required. Focused on identifying customer needs and maintaining customer satisfaction. Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected. Project lead on tech refresh and upgrades for the EADS ADCS systems. Scheduling Alternate MPLS Node Site Coordinator Inventory accountability Equipment Assignment reconciliation Lead and Document EADS Training program Provide one-on-one training for site personnel Performance of Quality Assurance validation and reconciliation When required provide direct oversite of personnel/field office during the absence of the manager

Requirements

• Must have an active Secret Level security clearance
• Must hold active IAT II/ DoD 8140 (i.e.: Security+ CE) certification or higher
• Must have High School Diploma and 3+ years’ experience; or equivalent
• Must be onsite in Rome, NY

Nice To Haves

• Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred.

Responsibilities

• Operations and maintenance of communications/computer systems and networks.
• Installs communications/computer systems in accordance with the respective installation spec.
• Troubleshooting and support of communications systems/networks.
• Assist EADS site technical team with technical assistance when needed/requested.
• End-user support and training on communications systems/networks.
• Administer network/cyber security policies and procedures.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.
• Focused on identifying customer needs and maintaining customer satisfaction.
• Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected.
• Project lead on tech refresh and upgrades for the EADS ADCS systems.
• Scheduling Alternate MPLS Node Site Coordinator Inventory accountability Equipment Assignment reconciliation
• Lead and Document EADS Training program
• Provide one-on-one training for site personnel
• Performance of Quality Assurance validation and reconciliation
• When required provide direct oversite of personnel/field office during the absence of the manager

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED