Lead Front Desk Receptionist

HealthFitness • Bentonville, AR

6d • $18 - $19 • Onsite

About The Position

Are you passionate about delivering warm, memorable first impressions? Walton Family Whole Health & Fitness, managed by HealthFitness, is hiring a Full‑Time Lead Front Desk Receptionist (40 HPW), to play a vital role in day‑to‑day operations and member satisfaction. Partnering with front desk leadership, you’ll help create a warm, seamless, and exceptional experience for every member, guest, and stakeholder who walks through our doors. Schedule: Monday-Friday 4:45am-1:30pm, occasional weekend days may be required Responsible for ensuring the smooth operation of front desk activities and overseeing the work of front desk staff during shifts. Maintains a welcoming and efficient environment for members and guests. Ensure all tasks are completed efficiently, provide oversight and support to the front desk staff, and escalate any performance issues to the Front Desk Director as necessary.

Requirements

• High school diploma or GED and 2+ years of in-person customer service experience.
• OSHA compliant Adult/Child/Infant First Aid/CPR/AED from American Red Cross, American Heart Association, National Safety Council, or American Safety & Health Institute required within 30 days of hire.
• Basic computer skills (word, excel, outlook etc.) and working knowledge of a member management/point of sale system.
• Ability to navigate electronic systems, learning new systems, and troubleshoot systems is required.
• Strong interpersonal, accountability and customer service skills.
• Ability to stand for over 50% of the scheduled shift.
• Proven capability to succeed in a collaborative team environment.

Nice To Haves

• Experience with training and onboarding staff.
• Proven problem-solving skills and the ability to troubleshoot on the go.
• Applicants must meet hiring requirements including but not limited to pre-employment drug test.

Responsibilities

• Keep up to date with Front Desk Staff guidelines, expectations, and procedures to adhere, enforce, and build confidence with colleagues to promote and maintain staff efficiency and effectiveness.
• Promptly escalate performance concerns directly to the Front Desk Director, providing the management team with timely insights into the performance of the Front Desk staff during their shifts.
• On-site assistance with facility oversight and operations to provide efficient upkeep of all desks.
• Identify needs and communicate with the Front Desk Director & Operations to submit work orders.
• Provide presence and guidance for departmental staff working on-site in the absence of management.
• Support the Front Desk Director with onboarding of Front Desk staff, including leading training sessions, leading shift shadowing sessions and participating in staff job interviews.
• Work in a heavy customer-facing role, such as member check-ins, guest sign-ins, and transactions, as well as assisting with membership sales and renewals, as needed.
• Responsible for safety and well-being of all guests, visitors and members who utilize the facilities, including responding to sudden medical emergencies and providing proper CPR/AED and First Aid care.
• Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer-facing role.
• Ensure all guests, visitors, and members receive exceptional service while thriving in a fast-paced, team-oriented environment.
• Work daily with computers and willingness to learn new computer applications and skills to troubleshoot on the go.
• Other duties as needed/assigned.

Benefits

• We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED