Lead Housekeeper

Mass General Brigham•Jamaica Plain, MA

4d•$18 - $27•Onsite

About The Position

Supports the organization's mission, vision and values by exhibiting the following behaviors: Excellence in maintaining a clean safe, orderly and attractive environment, throughout all Hospital departments, patient areas, and all support areas, including hospital controlled areas. Also performs discharge cleaning as needed. Responsible as a member of the healthcare team for daily communication and interaction with our customers (Nursing, Unit Coordinators, Practice Administrators, patients, public, etc.) Does this position require Patient Care? No

Requirements

High School Diploma or Equivalent required
Experience in customer services as well as floor and carpet care 3-5 years required
Ability to read, write and communicate in English, and understand basic medical terminology.
Must have the ability to follow standard procedures using his/her own discretion and be able to understand the needs of patients and react appropriately, and with sensitivity.
The ability to cooperate with all members of the healthcare team.
Position requires good judgment.
Staff adheres to all I C.A.R.E. Standards.
Requires manual dexterity and ability to stand for long periods of time.
Performs all Environmental Services related tasks and demonstrates ability to follow department guidelines related to the work.
Performs basic and heavier cleaning functions in assigned areas following established schedules and using prescribed methods.
Performs all environmental services tasks demonstrating services orientation to fellow employees, staff and patients.
Cleans patient equipment as requested by supervisor including beds and all room furnishings.
Assists in manpower support for office and/or related moves, special conference room set-ups and any other occasions as required.
Competent in using the proper chemicals for the proper tasks.
Ability to perform cleaning of emergency spills when observed and/or up on request.
In case of community disaster, assist nursing in making up extra beds and other duties as assigned.

Nice To Haves

Previos Lead experience preferred

Responsibilities

In conjunction with the supervisor, schedules and assigns duties for the shift ensuring work is performed according to quality standards.
Ability to help train new employees.
Assists supervisor in the scheduling of time-off of ESD employees.
Maintains quality activities in assigned areas.
Performs other work requiring equal skill, effort and responsibility as directed.
May perform work of a higher level in preparation for increased responsibility.
Responsibilities of a Lead Housekeeper requires physical demands; ability to stand for long periods of time, bending and stooping and lifting.
Performs the 8 steps cleaning procedures, daily cleaning, discharge cleaning, bed making, wall spotting, toilet cleaning, high and low dusting, O.R. terminal cleaning.
Works in a professional and safe manner. Always uses cautions signs and cones.
Completes work from previous shift if needed, reports all incomplete assignment and maintenance issues.
Cleans up all organic body waste, i.e. blood and body fluids, feces, sputum etc. as instructed by the supervisor or team leader.
Hangs cubical curtains, shower curtains and window curtains.
Up on discharge cleaning, disinfect and/or sanitize I.V. poles, pumps and other patient equipment.
Ability to learn and to demonstrate new procedures related to the health care industry.
Performs the following floor and carpet care techniques: carpet bonneting and extracting, spray buffing, burnishing, scrub & recoat, stripping and refinishing.
Collects solid and contaminated waste.
Delivers solid waste to the compacting area.
Inspects equipment daily to maintain it in clean conditions and in good repair.
Assumes responsibility for the quality standard in his/her area.
Maintains good public relations with all patients, facility and staff personnel.
Has the ability to retrain Environmental Services personnel, as directed by the Environmental Services Management.
Participates in departmental training and activities and meetings.
Participates in quality assurance processes.
Inspects areas as assigned by ESD management to ensure that it meets established standards.
In conjunction with the supervisor, schedules and assigns duties for the shift ensuring work is performed according to quality standards.
Trains new employees.
Assists supervisor in the scheduling of time-off environmental employees.
Maintains quality activities in assigned areas.
Performs other work requiring equal skill, effort and responsibility as directed. May perform work of a higher level in preparation for increased responsibility.
Monitors employees’ adherence to the computerized dispatch procedures.