Lead Information Technology Engineer

LiveOnNY•New York, NY

1d•$129,000 - $162,000

About The Position

Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist. Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on. The Lead Information Technology Engineer designs, develops, implements and maintains LiveOnNY’s information technology components, including Information Technology (IT) Systems, Infrastructure, Network, Security and Operations to achieve business objectives. The Lead Information Technology Engineer is responsible for ensuring responsive, secure and scalable systems, overseeing IT projects and ensuring that IT delivery aligns with business goals. In this role, you will report directly to and work closely with the Chief Architect and the Vice President, Chief Administrative and Technology Officer.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field. Master’s degree a plus.
10+ years of progressive relevant engineering experience.
Deep knowledge of relevant technology stack, e.g., help desk related activities, networks, Azure Cloud, Sharepoint/OneDrive, IMAC platform, ITSM platforms, EMR platforms, SaaS and CCaaS principles.
Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Proven ability to lead, mentor, and motivate a technical team.

Nice To Haves

Advanced knowledge of networking, ITSM platforms, SaaS and CaaS principles.
Knowledge of MDM Platforms.
Relevant certifications, such as CCNA, ITIL, or Microsoft certifications, are highly valued.

Responsibilities

Technology Structure: Deep knowledge of relevant technology stack. Serves as the technical lead for design, development, and maintenance of technology as part of LiveOnNY’s systems, networks and applications. Develop and maintain robust, scalable IT solutions ensuring cross-platform capability and responsiveness. Troubleshoot, debug and upgrade existing technology, networks and communications.
Transformation: Lead initiatives to modernize IT systems, adopt modern technologies and processes and integrate them into the business to foster innovation and improve operations. Proactively identifies and resolves complex, high-level technical issues.
Security: Ensure the security of the company's information assets, implement security best practices, manage accessibility, and implement protocols providing protection of LiveOnNY’s assets.
Team Leadership and Communication: Lead the IT department's staff, fostering a culture of collaboration, accountability, and continuous learning. Collaborate with cross-functional teams, including clinical business managers, stakeholders, and other teams to define requirements and resolve issues.
Quality Assurance: Define and enforce technical standards and best practices. Build and follow IT auditing standards.
Risk Management: Identify and manage technological risks and ensure compliance with relevant regulations and guidelines.