Lead, IT Service Desk Analyst
About The Position
The Lead, IT Service Desk Analyst has strong technical expertise and proven management experience to design, implement, and maintain IT systems while leading teams and coordinating IT projects. The ideal candidate combines hands-on technical skills with the ability to plan, lead, and align IT operations with business goals. The position is an onsite position in Irvine, CA. Shift is Monday to Friday, 8:00am to 5:00pm. Bachelor’s degree in computer science or equivalent work experience. 10+ years’ experience as an IT Engineer or similar role as a subject matter expert. Provided Tier 2 / Tier 3 support for Windows Desktop/Server, macOS, and Linux server environments. Support of Microsoft 365 services (Hybrid AD w/ Exchange Online, SharePoint, OneDrive, Teams). Strong knowledge of networking security principles (VPN, cloud connections, SDWAN, and VoiP). Certifications such as CCNA, CCNP, ITIL, AWS, Azure, or Microsoft certifications. Hiring salary range: $37.89 - $47.36. The actual rate will be determined based on experience and other factors permitted by law. Mdxhealth seeks talented people who are passionate about improving the diagnosis and treatment of cancer patients. Mdxhealth is building a world class healthcare company, providing significant career development and financial opportunities.
Requirements
- Bachelor’s degree in computer science or equivalent work experience.
- 10+ years’ experience as an IT Engineer or similar role as a subject matter expert.
- Provided Tier 2 / Tier 3 support for Windows Desktop/Server, macOS, and Linux server environments.
- Support of Microsoft 365 services (Hybrid AD w/ Exchange Online, SharePoint, OneDrive, Teams).
- Strong knowledge of networking security principles (VPN, cloud connections, SDWAN, and VoiP).
- Certifications such as CCNA, CCNP, ITIL, AWS, Azure, or Microsoft certifications.
Benefits
- We offer a comprehensive compensation and benefits package, which includes a competitive salary, company provided medical, dental, vision and life insurance coverage, 401(k) with company match, generous employee discounts, a casual, but driven work environment, and the ability to make a real difference as a key contributor to our growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
