Lead IT Support Professional

Saab International AB • Grayling, MI

24d • $90,000 - $112,500

About The Position

Saab, Inc. is seeking a seasoned IT professional to join our growing team. This role is responsible for maintaining a robust knowledge base, optimizing support workflows, ensuring adherence to service level agreements (SLAs), and delivering a high level of customer satisfaction. The position is hands-on in nature and requires a strong technical foundation paired with a customer-centric mindset. The successful candidate will lead local support operations while also contributing to enterprise-wide IT support initiatives for employees and contractors across Saab.

Requirements

• Associate's degree (information technology, computer science, or a related field) with 10+ years of experience, or a Bachelor's degree with 8+ years of experience, or a Master's degree with 6+ years of experience.
• 3+ years of hands-on experience deploying and managing Microsoft 365 services, including Intune, Defender, Exchange Online, SharePoint Online, Teams, and OneDrive, within a GCC High environment.
• 7+ years of experience providing technical support, troubleshooting, and supporting Windows client operating systems.
• Strong understanding of networking and security concepts, including DNS, Active Directory, Entra ID (Azure AD), conditional access, certificates, firewalls, proxies, single sign-on (SSO), multi-factor authentication (MFA), data loss prevention (DLP), and identity and access management (IAM).
• Familiarity with Windows Autopilot, Group Policy, PowerShell scripting, and mobile device management and mobile application management policies.
• Demonstrated ability to manage moderate-scale technical projects from planning through execution.
• Excellent problem-solving, communication, and organizational skills, with the ability to work independently and lead initiatives.
• Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Responsibilities

• Supporting divisional IT initiatives by collaborating with cross-functional teams to deliver impactful projects on time and within budget.
• Deploying, configuring, and supporting Microsoft 365 services, including Exchange Online, Intune, OneDrive, Teams, SharePoint Online, and Defender.
• Monitoring and troubleshooting endpoint performance and security issues to ensure reliable and secure operations.
• Identifying and implementing process improvements to enhance collaboration and overall user experience.
• Providing training and support to end users and IT staff on Microsoft 365 tools and best practices.
• Delivering responsive technical support via phone, ticketing systems, and deskside assistance while meeting established service level targets.
• Maintaining accurate asset inventories and ensuring compliance with frameworks such as ISO 27001, CMMC, and NIST.
• Staying current with evolving IT technologies through continuous learning and professional development.
• Participate in an on-call rotation and support occasional overnight travel (up to 10% per year).

Benefits

• Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.
• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree