Lead IT Technician - Data Center Operations

JLL•New Albany, OH

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview JLL is seeking a skilled Lead IT Technician to support our comprehensive data center services program. This role involves providing on-site technical support, equipment management, facility operations assistance, and connectivity infrastructure management for client-managed data center facilities. This position offers the opportunity to work with cutting-edge technology while providing critical infrastructure support for enterprise clients in a dynamic data center environment, with specialized focus on connectivity infrastructure and fiber optic systems management. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –New Albany, OH If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Requirements

Technical background in data center operations or IT infrastructure
Experience with server hardware, networking equipment, and cabling systems
Knowledge of rack installation and equipment mounting procedures
Prior data center experience, with preference for multi-tenant (COLO) environments
Best practices in cabling and wire management, including cable dressing and builds
Proficiency in both fiber and electrical (cat5/cat6/ethernet) networking, including fiber splicing
Understanding of interconnection provisioning functions, such as circuit design, inventory management, and system network inventory
Familiarity with interconnection standards and best practices for fiber specifications, panels, and terminations
Experience using Fluke testers or similar test equipment (per DIV 27 requirements)
Proven experience with installing, testing, and connecting fiber cables and panels
Administratively building and managing connectivity infrastructure using our new software platform, Carma.
Engaging and overseeing vendors for fiber trunk installations between MMRs and cabinets in the data halls and MMRs.
Physically installing and connecting fiber cross-connects in the MMRs.
Testing fiber ports and cables with appropriate equipment.
Training Operating Engineers to install fiber cross-connect cabling for on-demand customer requests.
Strong attention to detail and ability to follow precise instructions
Excellent communication and client service skills
Ability to train site-level SMEs and complete interconnection requests
Strong computer user skills and technical program management abilities
Responsiveness to trouble tickets related to the physical layer and panel/port issues
Ability to test service end-to-end
Responsiveness to trouble tickets related to the physical layer and panel/port issues.
Ability to work flexible hours including nights, weekends, and holidays
All requirements of the Operating Engineer role, supporting cross-training and shift coverage
Proven experience with installing, testing, and connecting fiber cables and panels.
Strong computer user skills and technical program management abilities.
Prior data center experience, with a preference for multi-tenant (COLO) environments.
All requirements of the Operating Engineer role, supporting cross-training and shift coverage.

Responsibilities

Escort client visitors to designated areas and provide oversight during facility visits
Assist with facility and process-related inquiries regarding service delivery
Provide courteous services as prescribed by client requirements
Position, level, and label server cabinets at designated locations
Install client copper and fiber cabling according to work order specifications
Perform rack installations, equipment mounting, and basic cable management
Unbox, assemble, and validate equipment per client instructions
Execute equipment unracking procedures with proper client verification
Manage third-party scope and installation of structured cabling.
Administratively build and manage connectivity infrastructure using our new software platform, Carma
Engage and oversee vendors for fiber trunk installations between MMRs and cabinets in data halls and MMRs
Physically install and connect fiber cross-connects in the MMRs
Test fiber ports and cables with appropriate equipment
Train Operating Engineers to install fiber cross-connect cabling for on-demand customer requests
Perform hardware component swaps including fan assemblies and power supplies
Conduct equipment reboots following proper client confirmation protocols
Provide crash cart services and technical support tools
Perform visual and cable certification testing with client coordination
Conduct equipment inspections and status reporting, including photographic documentation
Verify cable integrity and perform plug test validation
Complete equipment inventory management and labeling tasks
Manage shipment receiving, inspection, and secure storage operations
Provide after-hours, weekend, and holiday shipping/receiving services
Execute outbound shipping coordination and carrier pickup staging
Maintain 10-day secure storage protocols for client equipment
Update work orders with accurate time tracking and service completion details
Maintain detailed records in client ticketing systems
Provide status updates and completion notifications per established protocols