Lead Lobby Host- Front Desk

Arlo Williamsburg•Brooklyn, NY

1d•$27

About The Position

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Lead Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep reading! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more”. Responsible for welcoming and assisting in overseeing the tone for a guest’s experience through the process of their stay. This role supports the daily operations and Lobby Hosts on day-to-day operations and ensures tasks are completed efficiently and the highest standards. Through training the lobby hosts on all duties within their role.

Requirements

Minimum of Hospitality, Retail or Services related industries experience preferred
Must be able to stand for periods of time (Up to 6 hours)
Efficient in Computer and Typing Skills.
Ability to lift 50lbs

Responsibilities

Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager
Coordinates and multi-tasks job duties in an active environment
Coordination with Departments: Liaise with housekeeping, engineering and other hotels departments to ensure guests needs are met and handled efficiently.
Assist Leadership in overseeing check in/check out procedures, assignments and maintenance of accurate records.
Responsible for assisting in on-boarding of all new lobby hosts within the day-to-day operations and guest service.
Work in conjunction with the Assistant Front Office Manager on any concerns issues that may arise during the shift.
Enters information such as arrival alerts and messages.
Corrects inaccuracies and discrepancies on guest accounts.
Posts charges to guest accounts.
Completes daily high balance checks.
Escort guests to their room with luggage.
Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.
Conduct guest’s orientation of outlets, fitness centre, general area attractions, etc.
Coordinate with Housekeeping regarding room moves.
Maintains good posture when interacting and greeting guests.
Assists and coordinates with Front Desk for any special requests.
Familiarizes themselves with all VIPs and Arrivals
Assists with guest requests, errands, deliveries, etc.
Provides Concierge services to guests.
Checks messages via Canary and other third-party platforms
Books guest reservations for individuals via telephone, walk-in, email within the hotel in accordance with hotel standards and reservations scripts.
Up-sell rooms where possible according to established procedures to maximize revenues.
Follow up with guests after service recovery to confirm satisfaction and reinforce trust.
Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
Ensure all billing and paperwork is done in accordance with accounting standards.
Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.