Lead Mail Services Associate

The Millennium Group•New York, NY

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Key Responsibilities Work with and assist co-workers in achieving goals and completing assignments. Demonstrate dedication and commitment to the team. Serve as liaison between TMG's mail and office services team and client departments. Interact in a constructive, positive, and respectful manner; deliver superior service and build strong relations with internal and external customers. This includes maintaining positive communication both verbally and written and showing /taking the initiative to solve problems before they arise and thinking about improvements to the client's experience. Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments. Make timely collection of outgoing mail. Prepare and process outbound courier shipments using computer or service provider's equipment. Track and maintain records and logs of mailing. Perform accurate data entry as needed. Responsible for inventory control of mail and shipment supplies. Pick up and deliver supplies to designated locations as needed for mailing projects. Must have a smart phone for Multi-factor Authentication Must be available to work at other locations, and all mail room duties as assigned. Other duties as assigned.

Requirements

High School diploma or equivalent (GED).
Minimum of 2-5 years Mail services related experience preferred with knowledge of commonly used Office Services procedures.
6M-1 years' experience with Microsoft Office Software (Word, Excel, etc.).
Excellent customer service skills; must possess a "can do" attitude.
Excellent communication skills both verbal and written.
Ability to effectively work individually or in a team environment.
Competency in performing multiple functional tasks.
Attention to detail.
Ability to appropriately handle confidential and highly sensitive material.
Must be able to lift up to 50 pounds.

Responsibilities

Work with and assist co-workers in achieving goals and completing assignments.
Demonstrate dedication and commitment to the team.
Serve as liaison between TMG's mail and office services team and client departments.
Interact in a constructive, positive, and respectful manner; deliver superior service and build strong relations with internal and external customers. This includes maintaining positive communication both verbally and written and showing /taking the initiative to solve problems before they arise and thinking about improvements to the client's experience.
Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments.
Make timely collection of outgoing mail.
Prepare and process outbound courier shipments using computer or service provider's equipment.
Track and maintain records and logs of mailing.
Perform accurate data entry as needed.
Responsible for inventory control of mail and shipment supplies.
Pick up and deliver supplies to designated locations as needed for mailing projects.
Must have a smart phone for Multi-factor Authentication
Must be available to work at other locations, and all mail room duties as assigned.
Other duties as assigned.