Lead Medical Assistant Citrus and Marion County

QUICK CARE MED P L•Homosassa, FL

49d

About The Position

Job Purpose Manages a variety of office activities and operations. Manages office personnel, clinical staff, and patient experience. Duties and Responsibilities Provide outstanding customer service to improve customer satisfaction and relationship. Stay up to date on policies and procedures. Must maintain stellar customer service skills at all times in all areas of the role. Maximizes office productivity through enforcement of company policies and procedures to office personnel and clinical staff. Researches and develops resources that create timely and efficient workflow. Establishes uniform correspondence practices and procedures. Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness. Train new personnel and maintain timely performance reviews. Maintain performance documentation of personnel. Maintains contact with customers and outside vendors. Assists company marketer with marketing activities and to obtain company contracts. Ensure that patients receive the company’s vision of patient care experience. Prepares and submits payroll of personnel. Produces necessary reports of clinic’s operations to the Regional Manager. Maintain and account for appropriate payment collections, petty cash logs, receipts, and bank deposits daily. Attend company meetings. Host staff meetings with assigned location. Any additional duties assigned.

Requirements

Excellent customer service skills
Familiarity with company policies and healthcare regulations
High School diploma or equivalent
Knowledge of Microsoft Office products
Knowledge of business office procedures
Excellent oral and written communication skills
Ability to greet patients and answer phones in a professional manner
Ability to establish and maintain effective working relationships with providers, patients, and to the public
Utilize time management skills
Recognize, evaluate, solve problems, and correct errors
Maintain productivity and work independently
Planning and organization skills
Ability to adapt to a variety of situations and personnel
Project management skills
Ability to manage people effectively toward company goals
Must have at least 2 Years of Medical Assistant Skills and Insurance Verification.
1 Year of Leadership in a Medical Setting

Responsibilities

Manages office activities and operations
Manages office personnel, clinical staff, and patient experience
Provide outstanding customer service to improve customer satisfaction and relationship
Stay up to date on policies and procedures
Maximizes office productivity through enforcement of company policies and procedures to office personnel and clinical staff
Researches and develops resources that create timely and efficient workflow
Establishes uniform correspondence practices and procedures
Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness
Train new personnel and maintain timely performance reviews
Maintain performance documentation of personnel
Maintains contact with customers and outside vendors
Assists company marketer with marketing activities and to obtain company contracts
Ensure that patients receive the company’s vision of patient care experience
Prepares and submits payroll of personnel
Produces necessary reports of clinic’s operations to the Regional Manager
Maintain and account for appropriate payment collections, petty cash logs, receipts, and bank deposits daily
Attend company meetings
Host staff meetings with assigned location
Any additional duties assigned