Lead Medical Receptionist
About The Position
Lead Medical Receptionist reports to the Clinic Administrator. Organizes and oversees the front office staff and patient processing. This includes designating front office staff. Staggered working schedules, assuring excellent customer service, good patient flow; proper patient scheduling, registration, cash flow and billing procedures are being followed. The lead receptionist also ensures proper communication between the front office triaging and back office is occurring. S/he will conduct eligibility interviews to determine method of payment. S/he will obtain eligibility information or public programs, i.e., Child Health and Disability Prevention Program (CHDP). S/he will make copies of Medi-Cal stickers, medical records and other correspondence using copying machine. Receives telephone calls, screens, directs and records messages and types routine correspondence and patient files. S/he will perform other tasks as assigned by the Program Manager.
Requirements
- Mature judgement, tact, discretion and confidentiality are mandatory.
- Position requires a professional, pleasant and effective representation of the corporation.
- Must submit to and pass a drug test and a criminal background clearance as a pre-condition for employment.
- Must be able to provide proof of COVID-19 and booster, MMR, TDAP, Hepatitis B vaccinations and TB test.
- BLS/CPR certification required.
- High School Diploma OR equivalent achievement and at least one (1) year experience as a medical receptionist or general office work.
Nice To Haves
- Bilingual (Spanish/English) preferred.
Responsibilities
- Organizes and oversees the front office staff and patient processing.
- Designating front office staff.
- Assuring excellent customer service, good patient flow; proper patient scheduling, registration, cash flow and billing procedures are being followed.
- Ensures proper communication between the front office triaging and back office is occurring.
- Conduct eligibility interviews to determine method of payment.
- Obtain eligibility information or public programs, i.e., Child Health and Disability Prevention Program (CHDP).
- Make copies of Medi-Cal stickers, medical records and other correspondence using copying machine.
- Receives telephone calls, screens, directs and records messages and types routine correspondence and patient files.
- Perform other tasks as assigned by the Program Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
