Lead Member Service Representative

DATCU•Denton, TX

3d•Onsite

About The Position

DATCU is currently looking for Lead Member Service Representatives. If you are a friendly, customer-oriented individual with financial institution experience, this would be a great opportunity for you! If you are interested, please read more below! About DATCU: DATCU was founded in 1936. We are a not for profit financial institution that helps to make a difference in the community. We encourage our employees’ growth and hire from within. We offer great benefits such as health insurance, 3+ weeks of paid time off, paid holidays, and a 401k plan. You’ll be provided with a positive work environment and you’ll feel like part of a family. We’ve also been named one of the best companies to work for in Texas! Average Day on the Job: As a Lead Member Service Representative, you will open new accounts and IRAs, loan maintenance and processing, and conduct teller transactions. You will act as the manager-in-charge in the absence of the Branch Manager. You will train and oversee member service representatives and teller staff (as assigned). Answer questions, resolve problems, and ensure members are promptly and professionally served. Actively cross sell credit union services. Act as a member service representative and/or teller as needed. Work Schedule: This is a 40 hour per week, full time position, with rotating Saturdays. Work times are between 8:45am 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays. Ready to join our team? If this job sounds like a great fit for you, then please fill out our quick online application! We will follow up with you via email/phone regarding the position and what the next steps will be.

Requirements

12 months of related operations experience preferred
Familiarity with MSR service functions, policies, and procedures
Strong interpersonal, leadership, and supervisory skills
High school diploma or GED certificate
Well organized with attention to detail
Ability to operate related computer applications and related business equipment

Nice To Haves

Bilingual a plus.

Responsibilities

Open new accounts and IRAs
Loan maintenance and processing
Conduct teller transactions
Act as the manager-in-charge in the absence of the Branch Manager
Train and oversee member service representatives and teller staff (as assigned)
Answer questions, resolve problems, and ensure members are promptly and professionally served
Actively cross sell credit union services
Act as a member service representative and/or teller as needed