Lead MOD

Rail City Casino•Sparks, NV

11h

About The Position

Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the Guests, Employees, and operations of the Casino Floor.

Requirements

High School Diploma or GED equivalent preferred.
Casino Management experience preferred.
Must be able to communicate effectively in verbal and written English language.
Excellent math skills; ability to calculate money accurately.
Excellent Guest service skills required.
Ensures all Guests feel welcome and are given responsive, friendly, and courteous service always.
Must possess excellent math skills; able to calculate money accurately.
Possesses excellent organizational skills.
Ability to work in a high pressure, fast-paced environment.
Demonstrates excellent attention to detail and ability to multitask.
Familiar with and proficient in the use of a Point-of-Sale register.
Familiar with standard office equipment including ten key calculators, copier, scanner, and desktop computer.
Proficient in Microsoft Office programs including Word, Excel, and Outlook.
Nevada Gaming Card
Alcohol Awareness Card (Washoe County and Clark County)

Responsibilities

Maintains adequate staffing levels and utilizes early outs as business needs warrant.
Controls cash handling on the casino floor by adhering to Company and Gaming policies and procedures.
Assists in all departments to ensure Guest satisfaction and efficient operations.
Maintains Company standards for performance and behavior. Coaches and guides MODs to maintain Company performance and behavior standards. Follows up as needed to ensure expectations are met.
Assists with scheduling MODs
Directs and assigns MOD responsibilities as required.
Assists with writing and delivering corrective or disciplinary actions to Employees when necessary.
Verifies that all machines and equipment are in working condition, reports maintenance issues to proper departments.
Assists in the implementation of Casino marketing, advertising, and promotional activities, and campaigns.
Fully understands and complies with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its Employees, and Guests.
Ensures that Employees have the necessary supplies to efficiently provide excellent Guest service.
Maintains confidentiality of all relevant information concerning Guests, Employees, and Company assets.
Assists management in the monitoring of Surveillance.
Assists with investigations, accidents, and incidents involving Guests and Employees.
Prepares Incident Reports for management and Human Resources.
Adheres to all departmental, health, and safety standards.
Plans, assigns, and directs Employees’ work duties and tasks.
Resolves Guest complaints and/or service deficiencies and resolves issues.
Attends management meetings as required.
When necessary, during times outside of scheduled shifts, provides on-call coverage for the department by phone or in person.