Lead Network Engineer - IT Infrastructure Operations

Acrisure • Grand Rapids, MI

1d • Onsite

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Requirements

• Minimum of 4 years of experience in an IT operations role, focusing on network engineering.
• Expert troubleshooting skills with Cisco LAN/WAN and Meraki.
• Experience with Zscaler ZIA and ZPA is required.
• Knowledge of Palo Alto firewall management, configuration, and logging.
• Knowledge of Azure networking.
• Strong troubleshooting skills, specifically focused on networking.
• Experience with use of network tools such as: Wireshark, PuTTy, SecureCRT, etc.
• Excellent documentation and communication skills.
• Ability to work collaboratively in a team environment.
• Willingness to participate in on-call rotation for network escalations.
• Availability to work during primary hours of 8pm to 5pm EST, Monday to Friday.
• Strong ability to multitask and balance workload in a fast-paced environment.
• Strong sense of project & task ownership with a self-starter mindset.
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

• Technical Lead for day-to-day network operations, ensuring the network infrastructure's stability, reliability, and performance.
• Troubleshoot and resolve issues related to traditional Cisco routing, switching, security and Cisco ISE.
• Troubleshoot and resolve issues related to Meraki, including switching, routing, wireless, and security.
• Support and maintain Zscaler ZIA and ZPA solutions to enhance network security and user remote access.
• Support, maintain, troubleshoot, and perform configurations within Acrisure’s Azure networking environment.
• Help support and maintain IPSEC tunnels, traffic security rules and filtering within Palo Alto firewalls.
• Effectively navigate firewall monitoring / logs to troubleshoot end-to-end connectivity.
• Assist in management of company IPAM software (Infobox).
• Creation & management of IPAM, DHCP, DNS records.
• Support, troubleshoot, maintain, & procure circuit infrastructure for the company that aligns with building a robust, highly available and fault tolerant network.
• Actively utilize LogicMonitor NMS to address alerts & triage impacted network devices, systems, and services.
• Ensure LogicMonitor NMS accuracy and efficiency through consistent maintenance & review.
• Collaborate with cross-functional teams to help support network solutions that align with business objectives.
• Develop and maintain comprehensive documentation for network configurations, processes, and procedures aligning to business standards.
• Actively monitor & support the ServiceNow queue for incidents and service requests to ensure pre-defined SLAs are satisfied.
• Respond to Major Incidents & outages and help lead a cross-functional team toward a timely resolution.
• Communicate effectively with team members, stakeholders, and vendors to ensure clear understanding and execution of project requirements.
• Participate in an on-call rotation to address network escalations during non-business hours.
• Act as a technical lead and escalation point for the network operations team.
• Assist the manager in technical tasking, project management and prioritization for the team.
• Knowledge transfer with junior engineers and helpdesk to “shift left” as much as possible.
• Actively seek opportunities to create efficiencies & improve network performance, processes, and workflows.
• Responsibly track project and task work and provide regular updates in organization’s project tracking software.
• Seek to improve any knowledge gaps through continuous improvement & education.

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed