Lead Network Technology Support

AT&T • Plano, TX

111d • $106,100 - $178,200 • Remote

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won't just imagine the future—you'll build it.

Requirements

• 5-8 years of related experience.
• Technical Career Pathway (TCP) role.

Nice To Haves

• Bachelor's degree in Math, Science, Engineering, Computer Sciences or Operations preferred.

Responsibilities

• Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive).
• Investigate/diagnose network issues, triage and communicate event status and coordinate root cause analysis.
• Mitigate/remediate complex technology fault conditions that span multiple production platforms and environments.
• Implement restoration of service; may involve the implementation of vendor/IT fixes or design changes.
• Solve Tier 2 issues independently and work with additional support teams and vendors as needed.
• Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs).
• Work closely with business partners in a DevOps methodology partnering with Labs, product development, and engineering teams.
• Create process documentation, methods, procedures, and guidelines for current network planning, capacity management and use/test cases during new technology instantiation.
• Participate in collaboration sessions with vendors on product capabilities and improvements.
• Review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates.
• Interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event.
• Collaborate with upstream and downstream partners to design and implement custom solutions for internal and external customers.
• Develop applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs.
• Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions.
• Perform data analysis on platform and organizational metrics using industry standard analytics and data presentation tools.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree