Lead Patient Coordinator

Movn Health

About The Position

We are seeking a Lead Patient Coordinator who is both a retention powerhouse and a logistical architect. Your mission is simple but critical: ensure 100% program completion and deliver an outstanding experience for every enrolled member. You will manage the "heart" of patient motivation and the "engine" of clinical efficiency, ensuring no patient is left behind and no clinical hour is wasted.

Requirements

Experience: 7+ years in patient coordination or healthcare member engagement.
Logistics Mastery: Proven success managing complex, multi-provider schedules and clinical utilization.
Technical Expert: Deep experience with clinic-based EHRs (eClinicalWorks preferred); experience with digital marketing campaign tools (Customer.io preferred),; proficient in CRM platforms, Google Sheets.
Mission-Driven: A proactive problem-solver who treats an empty slot as a puzzle and a missed appointment as a lost opportunity for a patient’s recovery.

Responsibilities

Appointment Scheduling & Management
The Scheduling Wiz: Masterfully manage high-volume, multi-clinician schedules within our systems to ensure optimization of clinician utilization and billable visits.
Strategic Backfilling: Proactively identify and fill calendar gaps in advance; turn late cancellations and no-shows into opportunities by immediately slotting in eager patients.
Attendance Defense: Conduct precision follow-ups and reminders to maintain a "zero-gap" clinical calendar.
Patient Engagement & Outreach
Dedicated Accountability Partner: Serve as the primary driver of member success, building genuine human connections to root for patients at every stage of their recovery.
Proactive Panel Ownership: Manage a large patient panel using a tailored mix of phone, SMS, and email; anticipate hurdles before they happen to ensure program adherence through the patient journey.
Frictionless Support: Act as a solution-focused advocate, resolving member challenges and tailoring communication to individual preferences to keep patients inspired and on track.
Administrative Support & Data Management
Communications Lead: Professionally manage all inbound patient, provider, and partner inquiries across all channels.
Data Integrity: Meticulously maintain EHR, CRM and other records.
Clinical Collaboration: Partner with Care Managers, Medical Assistants and Providers to relay critical patient info and streamline workflow.