Lead Patient Engagement Specialist
About The Position
Lead Patient Engagement Specialist monitors and provides accountability to the patient engagement specialists and patients in treatment as they embark on their road to recovery. This individual serves as the main staff point of contact for all patient engagement specialists and patients, overseeing activities such as light fitness classes and daily lectures relevant to recovery. They regularly monitor patients, resolve conflicts, respond to critical situations, and collaborate with clinical staff to support the recovery process and maintain the cleanliness of the facility.
Requirements
- High School Diploma, GED, or equivalent experience
- 1+ year experience working with Substance Abuse populations strongly preferred
- Ability to remain calm in stressful or high-risk situations
- Skilled in de-escalation and harm prevention
- Strong problem-solving and critical thinking skills
- Crisis Intervention Training strongly preferred
- Comfortable managing conflict
- Physical ability to run and strength to disarm/defuse tense situations
- Commitment to a drug-free lifestyle and responsible alcohol use
- Personal passion or interest in substance abuse issues strongly preferred
- Authorization to work in the US required
Responsibilities
- Supervise all patient engagement specialists
- Provide training for all new patient engagement specialists
- Create and manage daily work schedules for patient engagement specialists
- Monitor productivity and ensure adequate coverage among specialists
- Track patient engagement processes and provide feedback and guidance
- Ensure proper documentation by patient engagement specialists
- Host monthly staff meetings for all patient engagement specialists
- Enforce and communicate policies and procedures
- Schedule transportation for patients
- Provide time management supervision for specialists
- Ensure monitoring of meals in dining areas, including portion control and accommodations for patients unable to attend meals
- Ensure specialists lead light daily fitness classes and enrichment activities such as guided meditation and community building
- Ensure specialists attend and monitor off-campus enrichment activities with outside vendors
- Ensure facilitation of non-therapy groups as assigned
- Monitor patient movement and maintain presence in all patient areas
- Lead community meetings to discuss treatment aspects and resolve patient conflicts
- Ensure specialists implement one-on-one patient engagement and retention tactics
- Ensure supervision of trips to off-campus 12-step recovery meetings
- Monitor patient compliance with treatment protocols and involve clinical staff as necessary
- Oversee daily facility cleaning duties as assigned
- Perform additional tasks as assigned by supervisor
- Work as a dependable, independent member of the treatment team
- Commit to ongoing learning and teamwork
Benefits
- Benefits (Vision, Medical, Dental, 401K, Paid Time Off, Family Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
