Lead Patient Representative Coordinator (64054)

Sanitas • Plantation, FL

21h

About The Position

A Lead Patient Representative Coordinator will play a pivotal role in ensuring the seamless interaction between healthcare providers and patients. They will be responsible for supervising and coordinating a team of Patient Representative Coordinator, overseeing their daily activities, and ensuring a high standard of patient care and satisfaction. The primary focus of this role is to enhance the patient experience by managing patient interactions, addressing concerns, and facilitating efficient communication between patients and healthcare professionals.

Requirements

• Bachelor's degree in healthcare administration, business, or a related field.
• Previous experience in a patient representative or customer service role within a healthcare setting (2+ years).
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of healthcare regulations and patient privacy laws.
• Problem-solving and conflict resolution abilities.

Nice To Haves

• Certification in healthcare management or related fields preferred.
• Familiarity with healthcare information systems preferred.
• Spanish Preferred
• Creole Preferred

Responsibilities

• Team Leadership - Provide leadership and guidance to a team of Patient Representative Coordinators. Conduct regular team meetings, training sessions, and performance reviews.
• Patient Interaction Management - Oversee the handling of patient inquiries, concerns, and feedback. Implement best practices for improving patient satisfaction and experience.
• Training and Development - Develop and implement training programs for Patient Representative Coordinators. Stay updated on healthcare regulations and ensure team members are knowledgeable about relevant policies.
• Communication Facilitation - Act as a liaison between patients and healthcare providers. Collaborate with different departments. Implement strategies.
• Quality Assurance - Monitor and evaluate the performance of Patient Representative Coordinators. Implement quality assurance processes.
• Data Management - Oversee the accurate and confidential management of patient records and information.
• Lead Patient Engagement efforts. - Training and enforcing the use of patient engagement tools to include My Sanitas App, Patient Portal. Additionally, support and lead social media reviews efforts in the center.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level