Lead Pension Administrator - Fidelity Resume Program

reacHIRE•Smithfield, RI

4h•Hybrid

About The Position

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!! And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in May 2026. If you are a professional returning to work after a 2+ year career break or worked in part time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you. Please note that this is a hybrid role and we are unable to consider candidates who would need to relocate for the program. Overview: Do you like to solve problems and feel the need to constantly challenge yourself? Are you looking for a role where you have latitude to think differently and the drive to constantly be innovating? For Calculations: Do you have a passion for mathematics, analytics, and Excel? For Employee Resolution: Do you have a desire to help research and resolve participants' questions? If so, the Lead Pension Administrator role may be the role that is right for you! The Lead Pension Administrator will be responsible for processing all types of calculations and/or employee resolution inquiries. In addition to normal responsibilities, this individual will be charged with the following:

Requirements

Bachelor’s Degree or equivalent work experience
Solid grasp of Defined Benefits and Defined Benefits systems
Strong mathematical, analytical, and intuitive skills
Motivated and committed to excellence; positive demeanor and “can do” work ethic
Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
Ability to adapt to a constantly evolving environment
Good interpersonal skills and attention to detail
High integrity and discretion to ensure the confidentiality of private client and participant data
Strong written and verbal communication skills
Strong PC Software skills (i.e. Excel, Outlook, and Word)

Responsibilities

Act as subject matter professional of end to end processing of calculations, employee resolutions, and have a working knowledge of the disbursements process
Accountable for logging bugs against various applications and systems
Mentor and trains new associates to create depth and strength throughout the team while assisting the Defined Benefit Managers with developing associate goals and completing annual reviews
Manage XTRAC workflows, including researching and resolving complex or sensitive customer issues
Assist with tracking client specific Service Level Agreements (SLAs)
Proactively identifies work item trends and works with various internal business partners to arrive at customer-centric solutions
Provide support for corporate action and project related tasks
Support monthly testing of various systems upgrades and releases
Participate in special departmental projects
Provide back up support to DB Manager as needed