Lead PM Floor Supervisor

Virgin Hotels Central Services LLC • New York, NY

4h

About The Position

The main gig for the Housekeeping Supervisor is to ensure that our rooms are cleaned and that we have a clean and well maintained hotel as well as a happy housekeeping team. This takes loads of coordination and isn’t for the faint of heart.  

The Housekeeping Supervisor is always visible and is constantly walking the floor, checking rooms and assisting as needed.   They do this by working with a collaborative hotel-wide team.  We believe that life is better when you love your job and we are looking for someone who loves Housekeeping (who couldn’t, right?)!

Requirements

• Great team player with the ability to create excellent working relationships
• Strong communication and presentation skills
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Enthusiastic and Passionate
• Must love techy-gadgets; we will have lots of them!
• Unmatched attention to detail
• Current, legal and unrestricted ability to work in the United States
• High school education or equivalent
• Minimum 1 year of Housekeeping experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient computer knowledge

Nice To Haves

• Spanish helpful but not required

Responsibilities

• Ensures higher than normal quality standards for: hotel rooms, public areas, food & beverage outlets and the heart of the house!
• Works closely with the Assistant Director of Housekeeping and Front Office team to ensure all guest preferences are executed.  We love going the extra mile and putting the guest first (we hope you do too!).
• Training, training, training! And more training!
• It’s about the money, honey!  You’ve got some budgetary guidelines to follow – we are looking for a lean and mean scheduling machine.
• It’s all about the guest!  Understands flexibility, “gray areas” and see and wiggly lines.
• Loves to have FUN.  Housekeeping is a hard job, sure, but we want our staff to work hard and have fun.
• The safety and security of our guests and teammates is our priority.  Complies with all safety procedures and trains staff in all legal and appropriate areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED