Lead Poker Supervisor

Caesars Entertainment•Reno, NV

About The Position

Provide direct and general supervision to games staff to ensure effective and efficient gaming operations. Create and ensure dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.

Requirements

At least 5 years of experience in a poker room
Cover all duties of department leadership if they are absent
Must be able to obtain and maintain valid gaming license
Demonstrated knowledge of various table games/poker and previous table games supervisor experience
Displays excellent verbal and written communication skills
Ability to be physically mobile and stand/walk for 8 to 12-hour shifts
Excellent guest service and communication skills
Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality
These skills and abilities are typically acquired through at least 2 years of experience directly related to the accountabilities specified
High School diploma or equivalent
Work may be performed in an area, which may be unusually noisy and crowded
Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
Normal sense of smell, touch, sound and vision range
Eye/hand coordination and manual dexterity
Work area is subject to variable temperatures
May be subject to smoking environment and moderate noise
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Create weekly dealer and floor schedule, evaluate, train, develop, monitor and lead team members in such a manner to maintain a positive employee relations culture
Recommend wage increases, promotions, demotions, discipline and other employment actions for team members
Motivate and supervise staff to ensure team members receive adequate guidance and resources to accomplish established departmental and guest service objectives
Assist with procedures, training, schedules and evaluate team members in keeping with company and departmental directive, policies and procedures
Report shift activity daily in the poker logbook and coordinate with other shifts
Observe players’ behavior for signs of cheating such as marking, switching, or counting cards, and notify security staff of suspected cheating
Evaluate guest play and extend complimentary services to support extended play
Resolve customer and team member complaints
Explain and interpret house rules for patrons, such as poker rules and betting limits
Ensure procedures for opening and closing the poker room are followed according to established procedures and procedures that adhere to internal audit rules
Assist with determining how many poker tables to open each day and schedule staff accordingly
Update the computer programs as needed
Inventory and order supplies
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned