Lead Product Owner, Cat Digital

Caterpillar Inc.•Peoria, IL

2d•$128,470 - $208,770

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Cat® Digital group is the digital and technology arm of Caterpillar Inc., responsible for bringing world class capabilities to our products and services. With over 1.5 million connected assets worldwide, we're focused on using data, technology, advanced analytics, and AI capabilities to help our customers build a better world. Job Summary: Join the Dealer Websites team of Cat Digital and be responsible for providing day-to-day support to internal teams, vendors, and dealers with program onboarding, website implementation, brand standards, content updates, platform enhancements, analytics, and problem resolution.

Requirements

Business Analysis: Extensive knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Extensive experience of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Software Change Request Management: Extensive experience of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Software Engineering: Working knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
Software Problem Management: Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Software Product Business Knowledge: Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
User Acceptance Testing (UAT): Extensive knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Nice To Haves

Extensive professional experience (typically 8+ years) and proven experience as a Product Owner or related role using Agile methodology (typically 5+ years)
Proven experience leading a technical team while simultaneously managing multiple projects
Experience working with developers in a Digital Commerce environment
Experience managing projects using Agile software tools such as Mingle, DevOps/VSTS, JIRA, Team Services, Rally
Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Experience working with onshore/offshore team model
Demonstrated ability to empower teams
Knowledge of the software development lifecycle
Background in Information Technology
Product Owner certification

Responsibilities

Supports dealer onboarding and site deployment by providing hands-on enablement and first-line support for template adoption, navigation and design systems, component libraries, site configuration, content management, analytics tagging, and platform integrations.
Identifies and documents requirements and issues across templates, assets, content, analytics, and other components; partners with internal teams, vendors, and dealers to drive resolution and communicate updates.
Supports analytics tagging, dashboards, and reporting needs by validating data, surface-level insights, or tagging accuracy.
Collects and synthesizes feedback across dealers and internal teams to inform future updates, enhancements, and roadmap decisions.
Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.