Lead Product Technology

AT&T•Dallas, TX

5d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Key Responsibilities: Define and evolve product technology vision and north-star outcomes aligned to wholesale/MVNO business objectives and partner enablement. Own the product roadmap and delivery plan, converting ambiguity into clear requirements, decision frameworks, and phased execution that balances speed-to-market with durability. Translate between technical constraints (systems, APIs, security, data flows, network behavior, operational processes) and business needs (GTM, margin, customer and partner experience), ensuring shared understanding across technical and non-technical stakeholders. Partner with Architecture & Engineering teams to shape scalable, secure, high-performing solutions, including governance, observability, and controls appropriate for partner-facing ecosystems. Drive end-to-end launch readiness and operationalization: partner onboarding enablement, support model readiness, measurement/telemetry, and continuous improvement feedback loops. Lead cross-functional execution across Sales, Commercialization, Operations, Finance/Analytics, and Legal—aligning dependencies, resolving conflicts, and unblocking delivery. Use data-driven decisioning with Finance and Analytics to model forecasts and adoption assumptions and to inform sustainable offer/pricing and packaging strategies in a wholesale context. Embed guardrails-first thinking to protect customer experience and platform integrity (eligibility controls, policy/quality levers, compliance considerations, and operational risk mitigation). Identify and productize opportunities to reduce operational friction using automation and AI-enabled workflows—shifting from manual escalations toward standardized, tool-driven resolution paths. Develop and deliver executive-level narratives and presentations with crisp status, decision asks, risks, and mitigation plans; drive consensus and accountability.

Requirements

Strong program/project leadership skills managing complex initiatives with multiple stakeholders, dependencies, and external partner considerations.
Exceptional communication, facilitation, and executive storytelling skills—able to simplify complexity, frame decisions, and drive alignment at senior levels.
Demonstrated ability to take ownership in ambiguous environments, drive accountability across teams, and deliver outcomes with minimal supervision.
Proven ability to operate as a business–technology translator: understands technical architecture and constraints while optimizing for business value and customer experience.
Strong problem-solving skills—able to identify root causes, align stakeholders, and implement pragmatic solutions quickly.
Track record of improving customer and partner experiences through scalable, repeatable product and operational approaches.
Bachelor’s degree (BS/BA) desired.
5+ years of related experience.
Certification is required in some areas.

Nice To Haves

Experience delivering partner-facing / B2B2C technology products in a platform environment (telecom, wholesale, enterprise, or ecosystem-based models).
Familiarity with API/platform enablement concepts (standardized interfaces, governance, security controls, observability).
Experience shaping product strategy using forecasting, financial modeling, and data-driven decisioning (adoption assumptions, pricing/packaging, margin sustainability).
Comfort partnering with Legal/Commercial teams to translate product intent into partner-ready requirements, documentation, and contracting inputs.
Exposure to automation and AI-enabled workflow design, including responsible operationalization with governance and measurable outcomes.
Expertise in tools such as Jira, Figma, and product analytics platforms.
PMP or equivalent project management certification is a plus.
Experience in change management processes and tools.

Responsibilities

Define and evolve product technology vision and north-star outcomes aligned to wholesale/MVNO business objectives and partner enablement.
Own the product roadmap and delivery plan, converting ambiguity into clear requirements, decision frameworks, and phased execution that balances speed-to-market with durability.
Translate between technical constraints (systems, APIs, security, data flows, network behavior, operational processes) and business needs (GTM, margin, customer and partner experience), ensuring shared understanding across technical and non-technical stakeholders.
Partner with Architecture & Engineering teams to shape scalable, secure, high-performing solutions, including governance, observability, and controls appropriate for partner-facing ecosystems.
Drive end-to-end launch readiness and operationalization: partner onboarding enablement, support model readiness, measurement/telemetry, and continuous improvement feedback loops.
Lead cross-functional execution across Sales, Commercialization, Operations, Finance/Analytics, and Legal—aligning dependencies, resolving conflicts, and unblocking delivery.
Use data-driven decisioning with Finance and Analytics to model forecasts and adoption assumptions and to inform sustainable offer/pricing and packaging strategies in a wholesale context.
Embed guardrails-first thinking to protect customer experience and platform integrity (eligibility controls, policy/quality levers, compliance considerations, and operational risk mitigation).
Identify and productize opportunities to reduce operational friction using automation and AI-enabled workflows—shifting from manual escalations toward standardized, tool-driven resolution paths.
Develop and deliver executive-level narratives and presentations with crisp status, decision asks, risks, and mitigation plans; drive consensus and accountability.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone