About The Position
Welocalize is a leading technology-enabled provider of translation, localization, and AI-driven content solutions, helping businesses communicate, innovate, and grow globally. Specializing in complex and regulated industries, Welocalize delivers precise, scalable multilingual content through a powerful combination of advanced AI technologies and expert human talent. At the core is Welocalize’s AI-enabled OPAL platform, which transforms translation workflows by integrating machine translation (MT) and large language models (LLMs) to provide fast, accurate, and culturally relevant content in over 300 languages. With a commitment to excellence, Welocalize holds 7 ISO certifications. Welocalize is headquartered in New York with offices all over the globe.
Responsibilities
- Leads a program of AI training data projects at scale.
- Owns program-level strategy and delivery, manages a cross-functional team, and is the primary owner of the client relationship for the program.
- Partners closely with the Lead Quality Manager to keep quality consistent and drive continuous improvement across high-volume operations.
- Define program goals, roadmap, milestones, and operating model across multiple projects and vendors.
- Lead a delivery team (PMs, Coordinators) with clear goals, capacity plans, coaching, and performance feedback.
- Act as the day-to-day executive contact; run governance, planning, and QBR-style reviews; align scope, priorities, and change.
- Co-own quality outcomes with the Manager of Quality; align on guidelines, audits, acceptance criteria, and corrective actions.
- Plan and secure rater/annotator capacity; optimize shifts, handoffs, automation, and tooling to meet high-volume targets.
- Build and manage budgets, margins, and change orders; ensure commercial and delivery commitments stay aligned.
- Maintain program RAID; lead root-cause analyses and remediation; escalate high-impact items with options and impact.
- Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech.
- Ensure policy adherence for data handling, privacy, and platform access across the program.
- Coordinate with Sales/Account, Quality, Operations, and Vendor Management to meet client and business goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
