Lead Quality Assurance Supervisor (Housekeeping)

Grande Cayman Resort•Myrtle Beach, SC

About The Position

The Lead Quality Assurance Supervisor (Housekeeping) is responsible for supporting the Director of Housekeeping in the managing, training and coaching of all housekeeping associates to ensure the hotel’s quality standards are met. Additionally, based on business need, the Lead Quality Assurance Supervisor will be expected to perform regular housekeeping duties as directed by resort management.

Requirements

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Must be able to walk and stand for long periods of time
High school diploma or equivalent required
Demonstrated experience in housekeeping leadership within a hotel or resort environment
Strong leadership, communication, and interpersonal abilities
Highly detail-oriented with a strong commitment to cleanliness and quality standards
Passion for providing exceptional service to guests and team members
Responsibility, reliability, and honesty
Teamwork and collaboration

Responsibilities

Assists with the supervision, training, and coaching of housekeeping staff, ensuring they understand their duties and perform them efficiently
Thoroughly inspects the hotel’s guest rooms, common areas, and storerooms to ensure cleanliness standards are met
Colloborates with the Director of Housekeeping to ensure inventory is effectively managed (cleaning supplies, linens, etc...)
Updates appropriate team members of the status of each guest room
Documents the results of the room inspections, resolve deficiencies, and write work orders for maintenance issues
Inspects for any damages and immediately reports to the manager
Efficiently manages, stocks, and controls linen, supplies, and equipment and closets
Performs cleaning duties based on business volume and the resort’s needs
Completes daily room assignments/section assignments for housekeeping team members
Respond promptly to guest concerns related to housekeeping, ensuring issues are resolved efficiently and professionally.
Maintain adherence to all health and safety standards, including the proper use and handling of cleaning chemicals and equipment.
Coordinates with other departments, such as maintenance and front desk, to ensure seamless operations and guest satisfaction
Greets guests and provides prompt and courteous service
Clean the resort guest rooms/condos as required, including, but not limited to: dusting, vacuuming, changing linens, trash removal, cleaning bathrooms, kitchen area, and common areas
Other duties as assigned