Lead Registration Representative

PIH Health•Downey, CA

About The Position

The Lead serves as a department resource to registration and financial counseling staff, leads by example and pursues goals under the direction of the Registration and/or Financial Counselor Supervisor. The Lead demonstrates outstanding registration and financial counseling skills. The Lead performs all tasks related to registration, preregistration, account auditing and financial counseling for inpatients and outpatients including securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure the patient, physician and hospital needs are met. The Lead “serves as a role model” within the department and throughout the organization, always displaying the “Patient First” vision in their performance, behavior and decision making. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook , Twitter , or Instagram .

Requirements

Demonstrates a clear understanding of PIH Health mission and values
Displays strong leadership and organizational skills
Excellent English communication skills.
Demonstrated ability to communicate effectively and tactfully with staff, patients/guarantors, insurance companies and physicians.
Excellent English reading, comprehension and written skills to include spelling skills and penmanship.
Ability to follow directions as outlined in policies or given by supervisor.
Strong computer skills to include typing 45 wpm minimum.
Mature, dependable and conscientious
Excellent mathematical skills to include adding, subtracting, multiplying, dividing and figuring percentages
Ability to exercise independent judgment at times of need and emergency situations
Bilingual preferred
Welcomes the opportunity to take on new responsibilities and challenges
Demonstrates flexibility in adapting to change
Maintain and displays confidentiality at all times.