Lead Retail Guide - Full Time

Orvis • Manchester, VT

8d

About The Position

At Orvis, our Sales Associates are front line Retail Guides—inspiring, outfitting, and guiding customers on their outdoor adventures. Seeking a dynamic Lead Retail Guide who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager, you will: Create a store atmosphere that is welcoming and inclusive Work primarily in our Fishing Department Serve as a brand ambassador and lead by example in a fast-paced retail environment Set the tone for your team to consistently deliver an exceptional customer experienceDemonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

Requirements

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Fly Fishing knowledge and experience and the ability to work with all levels of anglers
• Ability to engage customers and to suggest product in an authentic and helpful manner
• Confidence in observing and coaching selling opportunities to develop the team
• Strong computer skills; ability to learn and apply business programs and assist others
• Ability to solve problems for customers and associates, handling ambiguity with sound judgment
• Reliability and responsibility to open and close the store
• Ability to reach, move, and handle merchandise, reaching high and crouching low, lifting up to 30 pounds, and the stamina to execute floor sets
• Ability to lead the sales floor for extended periods of time

Nice To Haves

• Creativity and visual merchandising skills

Responsibilities

• Create a store atmosphere that is welcoming and inclusive
• Work primarily in our Fishing Department
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Set the tone for your team to consistently deliver an exceptional customer experience
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love
• Observing and coaching selling opportunities to develop the team
• Solve problems for customers and associates, handling ambiguity with sound judgment
• Open and close the store
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

Benefits

• Medical, vision, and dental coverage
• Monthly Team Incentive Program
• Employer Matched 401(k) savings plan
• Paid time off and holiday pay
• Generous associate discount, and opportunities to earn travel credits in partnership with Orvis Adventures - Travel Division
• Fly Rod loaner program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees