Mazda Lead Service Advisor / Assistant Service Manager

Orem Mazda • Orem, UT

10h • $80,000 - $100,000 • Onsite

About The Position

Orem Mazda is hiring a Lead Service Advisor / Assistant Service Manager to help lead daily operations in our fast-paced automotive service department. This role focuses on customer experience, service advisor leadership, sales and service drive efficiency.

Requirements

• 3+ year automotive service or dealership experience
• Strong customer service and communication skills

Nice To Haves

• Prior lead advisor or supervisory experience preferred
• Mechanical knowledge a plus
• Experience with DealerTrack and Xtime preferred but not required

Responsibilities

• Support daily service drive operations and workflow
• Lead, coach, and support service advisors and technicians
• Deliver excellent customer service and maintain CSI scores of 92%+
• Ensure accurate repair orders, menu presentations, estimates, and documentation
• Develop a culture of teamwork with technicians, advisors and parts departments.
• Assist with customer concerns and quality control
• Partner with dealership leadership to meet department goals

Benefits

• Paid Time Off (PTO) starting Day 1
• Educational reimbursement & monthly book reimbursement
• Health, Dental & Vision Insurance
• Employer HSA contribution each month
• 401(k) retirement plan
• Year-end bonus programs
• Supplemental insurance for injury coverage
• Employee discounts on vehicle purchases
• Discounts on parts, accessories, service & body labor
• Referral bonuses for vehicle purchases
• Closed Sundays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed