Lead Software Engineer, Operator Technology Solutions

Chick-fil-A•Atlanta, GA

1d•Hybrid

About The Position

Overview Chick-fil-A restaurants are constantly growing in complexity. We are working to build out an assessments platform to gather high quality data about how a restaurant is operating. This data will be combined with other sources of operational data, such as kitchen production equipment, to provide tools for our Operators to improve their operations. In this role, you will lead an Agile DevOps team in creating and rolling out solutions for gathering, analyzing and displaying insights from our restaurant operational excellence data. You will collaborate with other engineering product leaders on solutions architecture for these projects. You will also work with business partners to gather and incorporate feedback from Operators and team members who use these solutions in their daily work. This role requires experience with software engineering best practices and using data to provide actionable insights to users via a modern web interface. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Requirements

Bachelor's degree or equivalent experience
3+ years of relevant work experience
Experience designing complex software solutions
Expert-level knowledge in design and programming using Java, JavaScript, or Python or other comparable languages
Experience with relational and non-relational databases
Experience mentoring and leading a team
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Familiarity with Agile principles as applied to software development
Experience developing and deploying applications via cloud infrastructure (AWS preferred)
Proven ability to positively influence the engineering culture and practices in a professional environment

Nice To Haves

Bachelor's degree in Computer Engineering, Computer Science, or related technical field
5+ years of relevant work experience
Experience with test-driven development, continuous integration and deployment, Agile development methodology, or comparable software development practices
Experience developing and delivering micro frontends
Familiarity using automated testing tools for web development
Deep understanding of AWS architecture
Experience with React Native mobile application delivery
Familiarity with version control systems and code merging/branching; specific experience with git desirable
Experience in technical database design, data collection, and data analysis

Responsibilities

Own the solution architecture decisions for your team’s product
Lead delivery and operations of the team’s product, including both individual contribution and support as well as delegated tasks and support to your team’s engineers. We desire our lead engineers to be both leads and engineers, spending about half of their time on leading others and half contributing engineering work themselves.
Lead, mentor, and assess other staff engineers, exemplifying and teaching best practices, helping to solve knotty problems, reviewing code, and sharing stories
Interview, select, onboard, and oversee contract engineers
Guide engineering team in adoption of Chick-fil-A software engineering standards
Identify & propose emerging software engineering technologies, methodologies and/or approaches
Delegate engineering assignments & assess engineering performance
Help provide support for the portfolio of solutions the team owns
Understand specific business processes and requirements and translate them to software functional requirements
Working in a DevOps model, this opportunity includes both building and running solutions that could require off hours support. This support is shared amongst the team members to cover weekends and weeknights.  The goal is to design for failure and, using cloud-native infrastructure patterns, automate responses to possible issues so they can be worked during normal hours.