Lead Specialist Registration

Saint Elizabeth Medical Center•Edgewood, KY

13d

About The Position

This position is responsible for assisting the Manager, Assistant Director, and Director in accomplishing department goals in the effective and efficient operation of the Registration Department. In particular, is responsible for scheduling and training employees and for quality control measures which are cost efficient, meet Registration goals, and attain positive patient satisfaction. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

High School Graduate or GED
Proven track record of excellent customer service skills.
Must be able to navigate through computer systems (Microsoft Office, registration systems, EPIC)
Good typing skills / data entry skills
Good interpersonal skills (work with the public)
Excellent communication skills (both written and verbal)
Maintain patient confidentiality
Kind
2 years’ experience in a healthcare or management position including experience with computerized systems and use of medical terminology.

Responsibilities

Assists Manager and Director in accomplishing department goals.
Registers patients to meet registration goals for patient wait times.
Placed “on schedule” to register and maintain all skills/duties of a Registration Specialist.
Reconciles cash payments in safe and covers for cashier’s office when necessary.
Responsible for monitoring quality of registrations to enable timely billing from keyed data and for monitoring patient interactions to ensure positive customer service and compliance regarding regulations and policies.
Provides feedback to staff.
Responsible for covering, and/or calling in employees when needed (ie) sick, vacation, holiday, etc. to meet patient registration needs in a cost-efficient manner.
Participates in the on-call rotation.
Updates schedules in the scheduling system and Kronos as needed.
Responsible for on-the-job training of new Registration Department employees.
Responsible for information flow to update and reinforce procedures and changes to ensure quality registrations.
Assists in the preparation of employee evaluations by providing feedback to the manager responsible for completion of the evaluation.
Monitors and acts upon patient wait times for registration and collaborates with other departments to ensure patient satisfaction.
Ensures breaks and lunches are provided for staff.
Ensures equipment is in working order and orders supplies as needed.
Performs other duties as assigned.