Lead Specialist, Technology Operations
About The Position
As a Lead Specialist, Technology Operations, you will act as a subject matter expert, responsible for the stability, performance, and continuous improvement of on-premise and could-based technology systems. You will lead complex operational initiatives, provide Tier 3 technical expertise, deliver fact-based recommendations to leadership, and mentor junior technology staff while supporting global operations and strategic technology initiatives. We hire the best because we believe great people create exceptional experiences. That's why we hire individuals who not only bring talent and passion, but who thrive in our unique culture and live out our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. This is a predominately remote position that does require the candidate to live within a commutable distance and availability to travel into the office located in Vincennes, Indiana as needed.
Requirements
- Bachelor's Degree in Information Technology or related area of study
- 5-7 years' experience in system administration, cloud infrastructure, and server and network administration
- 3-5 years' experience providing help desk operations support
- 2 years' experience working on M&A integrations
- Working knowledge of Azure, Active Directory and AWS
- Experience with networking, including Cisco, ASA, Switches, IPv4, NAT, ACLs, firewalls, Wi-Fi technologies, VOIP, and QoS
- Experience with Microsoft Server, O365, Exchange, and Linux
- Self-motivated with a passion for technology and networks
- Exceptional troubleshooting skills and a quick and enthusiastic learner
- Occasional nights/weekend hours may be required to perform or support system updates, troubleshooting, and scheduled maintenance
Responsibilities
- Lead administration and optimization of network infrastructure and systems
- Own complex infrastructure changes, upgrades, and reconfigurations
- Establish and maintain standards, documentation, and best practices for infrastructure management
- Lead Server Management including Active Directory, O365, Azure, HyperV, and other infrastructure security platforms
- Partner with the Information Security team with security related tasks, projects, and initiatives
- Lead Tier 3 technical support across desktop, server, network, system admin, and voice systems
- Provide assistance to other help desk staff to resolve more complex issues.
- Assist in the client connectivity setups, security infrastructure, network adds/configurations/changes/troubleshooting
- Act as the primary escalation partner for offshore teams in China and India
- Coordinate cross-region troubleshooting and incident resolution
- Improve global support workflows and knowledge transfer while ensuring consistency across regions
- Support the Technology team with M&A due diligence and integration planning and execution of system migrations
- Lead mid-to-long-term and Tier 3 Technology projects
- Leverage knowledge and IT expertise to troubleshoot and make recommendations
- Manage project deadlines to ensure deliverables are completed on time
- Drive automation, modernization, and operational efficiency initiatives
- Leverage knowledge of technology implementations to coach and mentor other members of technology teams on global implementations
Benefits
- Generous PTO plan with paid holidays + floating holidays
- 100% paid Employee Healthcare on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Opportunity to work for a growing, global organization.
- Ability to engage with clients and internal partners to make an impact
- Organization-wide focus on growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
