Lead Support Worker

Home Group • Durham, NC

37d • $13

About The Position

Join a supportive and compassionate team where your expertise is valued, and your wellbeing matters. You’ll help customers with complex mental health needs build skills for independent living. As part of our Central Resource Team, you’ll provide cover across services to ensure customers always receive the best support. Every day, you’ll make a real difference in helping them achieve their goals.

Requirements

• Passion for helping customers live their best lives, with a collaborative and detail-focused approach
• Experience creating person-centred support plans and coordinating referrals
• Ability to work independently, stay calm under pressure, and show resilience
• A vehicle insured for business use (mileage paid)
• 37.5 hours per week on a rota, including evenings, weekends, and occasional waking nights.
• Travel across County Durham (Brandon, Consett, West Cornforth, Durham) and/or services in Sunderland.
• Occasionally our customers' needs mean your start and finish times may change. Where we ask you to be flexible, we will always try to reciprocate
• Enhanced DBS required (we’ll cover the cost).

Responsibilities

• Create and develop support plans with customers and coordinate the support worker team.
• Support individuals with complex needs and vulnerabilities. From homelessness, substance misuse, complex mental health and social isolation.
• Assist with daily living activities: cooking, shopping, budgeting, tenancy upkeep and moving to independence.
• Carrying out risk assessments, set goals and complete regular reviews. Assist with ending and setting up tenancies for our accommodations
• Provide person-centred, compassionate support without rushing.
• Confident using technology for support plans, learning, and collaboration.

Benefits

• 34 days leave, (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%25, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees