Lead Systems Operations Engineer

Wells Fargo & Company•Iselin, NJ

2d•$119,000 - $224,000•Hybrid

About The Position

Wells Fargo is seeking a Lead Systems Operations Engineer in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). The role is a part of the global Problem Management team focused on ensuring root cause analysis is completed and remediating actions are taken to reduce the risk of recurrence and business impact from technology outages Learn more about the career areas and lines of business at wellsfargojobs.com In this role, you will: Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience with either service management tools (e.g., Service Now, BMC Remedy, HP Service Center,Incident, and Task workflows)
4+ years of experience Leading and facilitating problem review calls, RCA walkthroughs, and fix handover sessions, ensuring clear ownership, actions, and timelines
4+ years of experience in Problem Management

Nice To Haves

Hands‑on experience working in live production environments supporting business‑critical systems
Strong understanding of Incident vs. Problem Management
Identify systemic issues and recurring failure patterns across incidents and problems
Lead or coordinate improvement projects that reduce incident recurrence, improve resilience, and close control gaps
Track delivery of remediation tasks and improvement actions through to completion, escalating blockers where required
Contribute to governance forums and advisory councils focused on Incident and Problem Management trends and outcomes
Communicate clearly with senior stakeholders on issue impact, progress, and outcomes
Build strong working relationships with platform leads, service owners, and operational teams
Contribute to management reporting and dashboards that highlight operational risk and improvement progress

Responsibilities

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals