Lead Technology Services Consultant

Eakes Office Solutions•Grand Island, NE

About The Position

Responsible for serving as the team lead for Technology Services Consultants (TSC). Responsible for being the primary resource for technical, procedural, and training related knowledge for all division products. Responsible for helping to maintain efficiency and accuracy among Technology Services Team.

Requirements

Associates degree or equivalent experience required.
2+ years’ experience with Papercut MF/HIVE, eGoldfax, and VoIP required.
3+ years’ experience working in comparable role required.
Strong project management and organizational skills
Ability to be a self-starter and work with a team
Exceptional presentation and training skills
Excellent interpersonal skills
Creative problem solver
Strong communication skills
Valid driver's license and good driving record
Ability to lift 60 pounds as needed during workday

Nice To Haves

3+ years of MSP Tier 1 or 2 technician experience is desirable.
A+, Network+, Server+ or comparable technical certifications desirable.
Windows, MacOS, ChromeOS, and iOS experience is desirable.
3+ years of networking and server troubleshooting recommended.
Experience working in a team lead role is desirable.

Responsibilities

Work with Technology Services Manager to create, implement and monitor policies and procedures.
Assist Technology Services Manager with training new TSC’s.
Scope, manage, and install projects for VoIP, Papercut MF/HIVE, eGoldfax, and other products.
Troubleshoot VoIP, Papercut MF/HIVE, eGoldfax, and other products.
Troubleshoot network, server, and workstation issues related to all division products.
Provide support and installation services for all Tech Services products.
Assist with attaining scope of work for clients where software is involved.
Serve as primary POC for scoping TS division sales opportunities.
Be alert for sales leads for all products sold by Eakes especially Tech Services products.
Support Technology Services Sales rep for VoIP, PaperCut, Goldfax, eGoldfax, docMgt, Displays and any other software.
Lead support person for sales demos and training of VoIP, PaperCut, eGoldFax, Displays, Sharp MFP, and Ricoh MFP.
Immediately report any customer concerns to the Technology Services Manager.
Properly service customer needs and requests.
Create and maintain customer documentation according to division guidelines.
Track all time by project and customer.